Senior IT Analyst

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated, multidisciplinary care team, made up of our therapists, dietitians, medical providers, and peer and family mentors. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019 as a fully virtual company, Equip is built on the dedication of highly engaged, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this impact, Equip was honored in 2024 by Forbes as a Next Billion-Dollar Startup, LinkedIn as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business Insider’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date.

About the role

As a Senior IT Analyst, you will be the anchor of our support operations and a strategic technical resource for our employees and clinical teams. Your mission is to deliver a reliable, considerate, and secure technology experience while acting as a proactive partner to the broader business. You are an independent thinker who thrives in ambiguity, capable of diagnosing complex issues across endpoints, identity, networks, and collaboration platforms.

Beyond day-to-day troubleshooting, you will build cross-functional bridges—such as partnering with our teams to optimize workflows—and champion data security best practices. While you bring high-level strategy and expertise, you also have a servant-leadership mindset: you are never afraid to get into the weeds to help anyone and mentor team members when volume is high.

Responsibilities

• Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.

• Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.

• Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.

• Drive process improvement by proactively collaborating with departments (e.g., automating People team's onboarding/offboarding) and tracking support KPIs, while maintaining scalable SOPs/knowledge articles.

• Must be available for core hours: 8:30 a.m.–5:30 p.m. PT, with occasional after-hours support for