IT Student Associate, College of Natural Sciences
The University of Texas at AustinAbout the role
Job Posting Title:
IT Student Associate, College of Natural Sciences----
Hiring Department:
College of Natural Sciences----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
19----
FLSA Status:
Non-Exempt from FLSA----
Earliest Start Date:
Aug 16, 2026----
Position Duration:
Expected to Continue Until Dec 31, 2026----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
We are seeking proactive and goal-focused student workers to join our IT Support teams. As a member of our IT team, you will play a key role in providing assistance to CNS OIT users and departments. This position offers an excellent opportunity for students to gain hands-on experience in IT support while contributing to the smooth operation of our department.
IMPORTANT: Applicants must be actively enrolled at the University of Texas at Austin. Must be authorized to work in the US.
Purpose
Assist the CNS IT team with Tech Support, Inventory, or Security tasks and provide excellent customer service to end users.
Responsibilities
Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately.
Provide prompt, courteous, and effective customer service.
Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus.
Perform technical tasks including hardware setup, password resets, network patching, and software updates.
Support ongoing projects in CNS IT Support, Inventory, and Security.
Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes.
Assist with office administrative duties and communications.
Other related responsibilities and functions as assigned.
Required Qualifications
Must be actively enrolled at the University of Texas at Austin
Must be authorized to work in the US
Must not have additional position within the university
Must be able to commit to the schedule defined
Ability to work independently, able to complete tasks with limited oversight
Strong written communication skills
Detail oriented
Motivated with a strong work ethic
Able to lift 40lbs
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Fast learner
Experience writing procedural documents or technical documentation
Familiarity with Microsoft 365 applications (Outlook, Excel, Word, OneDrive, SharePoint, etc.)
Strong customer service skills
Excellent problem-solving
Knowledge of computer hardware/software
Experience with hardware and software support
Career Competencies Gained
Effective technical communication.
Decision-making and problem-solving in a professional IT environment.
Professional integrity and accountability.
Salary Range
$20.00 per hour
Working Conditions
May work around standard office conditions. Repetitive use of computer equipment. Use of manual dexterity. Reasonable lifting and moving. Wear appropriate office attire. Work as a team member as well as independently. Accept supervision. Occasional evening and weekend work may be required.
Work Shift
Work performed on-site during regular business hours, Monday through Friday. Must be available to work minimum 2-hour shifts at a time.
Shift times will be determined based on candidate availability; minimum 15 scheduled weekly hours, maximum 20 weekly hours.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s