Senior Manager, Revenue Enablement - Customer Success & Operations

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

As Human Interest scales for its next phase of exponential growth, we are seeking a strategic, visionary, and people-centric Senior Manager, Revenue Enablement. This is a high-impact leadership role designed to architect the learning infrastructure that powers our entire Go-To-Market (GTM) engine—spanning Sales, Partners, and Customer Support.

Reporting to the VP of Marketing, Enablement & Operations, you will lead a multi-tiered organization, directly managing a team of on-site trainers while also overseeing a remote Manager,  Revenue Enablement Programs and her respective team. This is a high-impact leadership role where you will bring your deep experience in building enablement programs at scale to ensure our teams are equipped for success at every stage of the customer journey. We are specifically looking for a leader who has a proven track record of enabling Customer Support organizations, ensuring they have the specialized training and tools needed to provide a world-class experience to our clients.

Acting as a strategic thought leader, you’ll drive the vision for how we onboard, upskill, and coach our teams. This is a role for a leader who can think big-picture about organizational design but isn't afraid to roll up their sleeves and collaborate extensively with Revenue, Support, and Marketing leaders. Given our rapid pace (i.e., 24,791 mph), you'll need to thrive amidst constant change while consistently delivering the scalable, high-quality outcomes that amplify Human Interest's mission to make retirement accessible to all.

What you get to do every day

Leadership

• Lead and develop a high-performing team of diverse individual contributors, providing mentorship and guidance.Ensuring a focus on successful, measurable outcomes, not just task completion.
• Fostering a team-wide commitment to exceptional attention to detail and the production of high-quality deliverables (even first drafts).
• Consistently raising the bar for performance, actively inspecting work to ensure the highest standards are met and exceeded.
• Championing our company culture, understanding that cultural fit and positive team dynamics are paramount; we swiftly address and remove any toxic behaviors, regardless of individual performance.
• Build a world-class team, recruit and hire top talent, hold them accountable, and actively support their career pathing and skill development opportunities.

Strategy and Program Development

• Architect the Multi-Year Enablement Roadmap: Define and drive the strategic vision for CS&O Enablement, ensuring alignment with long-term company growth targets and revenue predictability.
• Establish a Data-Driven Culture: Move beyond "measuring impact" to defining the specific Revenue and CS metrics (e.g., Ramp Time, Quota Attainment, CSAT/NPS, Retention) that enablement will be held accountable for.
• Systems Thinking at Scale: Build repeatable, scalable enablement frameworks that can support rapid headcount growth without a linear increase in overhead.
• Ideate and collaborate with organizational leaders to identify and address training needs and knowledge gaps, ensuring seamless execution against strategic objectives.
• Strive to continually innovate the learning