ALEXANDER MCQUEEN - Team Manager

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Department/Floor Manager:
Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Job Description

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others. 

The Role

We are looking for 1 Team Manager for the opening of our store in Roermond.

The Alexander McQueen Team Manager will be responsible for maximizing team performance in to achieve store targets and goals with a strong focus on people management and development. Working on the shop floor, taking ownership for leading and inspiring the team. Empowering and equipping the team to deliver exceptional service culture and client experience.

The ideal candidate must perform with a high level of integrity, supporting with the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Team Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.

Key Accountabilities

Leading the business :

• Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans
• Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store
• Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand
• Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.
• Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
• Collaborate with local / regional corporate functions on Product , VM, CRM to maximize sales in line with House guidelines

Client Experience :

• Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.
• Lead the execution of clientelling activities with the store team, developing actions and initiatives to reach the goals and KPIs.
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
• Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives

Team leadership :

• Pr