Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE

Establishes and maintains a consultative partnership with a clinical business area/user client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems.   Serves as a primary contact and resource by representing and interpreting clinical client needs to technical staff and ensuring solutions meet overall business needs and expectations. Possesses the ability to quickly understand the clinical business operations and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement.  Work activities require competency in the clinical application supported. Strong communication and facilitation skills are needed to interface with varied specialized interests and audiences, and solid analytical and problem solving skills to effectively develop solutions to application / process issues and maximize application capabilities in order to meet client's business needs. At this level, the position requires a high degree of independence and is viewed as a trusted resource to clinical clients (i.e., physicians, nurses, pharmacists, etc.) and other team members. Incumbents have generally functioned in the capacity of a “super-user.” Works with enterprise, regional or local level clinical applications that may be deployed across multiple ministries organizations and geographic locations.

ESSENTIAL FUNCTIONS

• Interfaces with clinical client/business owners (i.e., physicians, nurses, pharmacists, etc.) to understand, define and translates business requirements into functional specifications. Serves as a liaison between the client and the technical support staff. Works extensively with the clinical group at home office (Clinical Operations Improvement and Patient Care Services).
• Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and clients to define business requirements. Analyzes current business system issues and develops process improvement and participates in best practice. Provides guidance in the alignment of learning strategies for new projects and process improvement initiatives.
• Works with clients to define business problems/issues and desired outcomes. Develops recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions.
• Develops and maintains medium to complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation. 
• Facilitates meetings, demos and training sessions with clients either in person (one on one individualized session), synchronous (on-line live), interactive simulations, e-learning, e-mail, phone or other delivery methods and techniques.  Works with clinical clients (i.e., physicians, nurses, pharmacists, etc.) to implement new/upgraded applications and provides guidance and training to ensure a smooth transition. Provides significant interactive and collaborative partnerships with the clinical group at home office (Clinical Operations Improvement and Patient Care Services).
• May provide training readiness for specific clinical application implementations. Conducts needs assessment to determine training solutions; designs, modifies, or assists in the development of customized educational programs. Prepares materials, guides, job aides learning modules; conducts training utilizing various delivery methods and techniques.   Provides on-going evaluation of learning program effectiveness and recommends program content revisions.
• Plans, coordinates and monitors testing events. Develops test plans; creates test scripts and facilitates testing involving other TIS team and clients. Develops on-call support materials and job aids.  May participate in domain regression testing and preparing domain for training readiness.
• Monitors and provides support to team members in resolving customer and on-call issues and meeting project deadlines. May mentor other less experienced team members, which may include training, delegating tasks and providing assistance.
• Performs system builds and maintains profiles; conducts master file maintenance; and updates tables.  Performs functionality testing of new releases and changes to vendor software ap