Archer Manager, Archer Online Community

About Us:

For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today’s rapidly evolving market. At Archer, we don’t just help organizations manage risk — we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at www.ArcherIRM.com

 

About the Role

We are seeking an experienced Senior Community Program/Product Manager to lead the strategic vision and execution of the Archer online community. This role is pivotal in shaping a vibrant, engaging, and value-driven community experience for our customers, partners, and internal stakeholders. This role will be the architect of community growth, fostering meaningful connections and driving participation across all audiences (Prospects, Industry Analyst, Client Executives, Practitioners, Admins, Employees and Partners).

 

Key Responsibilities

• Strategic Leadership
• Define and implement the long-term strategy for the Archer online community aligned with business objectives.
• Establish KPIs and success metrics to measure engagement, growth, and impact.
• Community Growth & Engagement
• Act as an influencer and advocate to drive participation internally and externally.
• Develop programs that encourage active contributions from customers, partners, and employees.
• Identify and nurture community champions and influencers.
• Community Experience & Operations
• Design and evolve the community platform to deliver an exceptional user experience.
• Oversee content strategy, moderation guidelines, and governance policies.
• Implement best practices for onboarding, engagement, and retention.
• Governance & Cross-Functional Collaboration
• Chair a cross-functional Community Governance Board to ensure alignment on policies, standards, and strategic priorities.
• Partner with Product, Marketing, Customer Success, and Support teams to integrate community into the broader customer journey.
• Serve as the voice of the community to inform product development and customer programs.
• Innovation & Continuous Improvement
• Stay ahead of industry trends and emerging technologies in online communities.
• Drive initiatives to mature the community into a hub for thought leadership, peer-to-peer support, and brand advocacy.
• Leverage automation and AI technologies to scale community operations, drive increased member engagement, and deliver personalized experiences within the Archer Online Community.
• Implement innovative solutions that streamline workflows, enhance participation, and optimize content delivery to improve overall community health and satisfaction.
•  

Qualifications

• Experience: 5+ years in community management, program management, or product management with a focus on online communities.
• Experience:1+ years managing direct reports.
• Proven track record of building and scaling vibrant online communities.
• Strong understanding of community platforms, engagement strategies, and analytics.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to influence cross-functional teams and executive leadership.
• Familiarity with Archer products and customer ecosystem.
• Experience with gamification, advocacy programs, and influencer engagement.
• Knowledge of community technologies (e.g., Hubspot, Zendesk, Gainsight,  Higher Logic, etc.).
• Experience in automation and AI technologies to scale community operations, drive increased member engagement, and deliver personalized experiences within an Online Community. 

 

Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or