Senior Analyst - Workforce Management, Innovation & Reporting

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Sr. Analyst for Workforce Management, Innovation & Reporting will support the Sr. Manager and is responsible for testing and identifying new processes within the mySchedule tool used by 9000+ front store and pharmacy locations. You will also be responsible for supporting operations through report process documentation data analysis to influence future enhancements and support the operations of 180,000+ colleagues.

• Become a SME of the mySchedule tool to support business partners and the field.
• Perform testing of new mySchedule releases, drive enhancements, and identify creative solutions for business needs.
• Create and provide ongoing documentation of internal processes (i.e. job aid creation and reporting/SOP documentation).
• Ability to analyze large amounts of data to create reporting and identify business trends.
• Work cross-functionally with other teams to collaborate and execute on field facing strategies and internal workstreams

Required Qualifications

• 1+ years experience working across teams on initiatives with a high degree of complexity
• 1+ year experience manipulating data and using reporting to drive business outcomes
• 1+ year experience testing and deployment of software enhancements
• Ability to travel up to 10% of the time

Preferred Qualifications

• 2+ years of total business experience
• 1+ year experience using mySchedule tool
• Proven ability to deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Proven ability as a self-starter to take initiative, thrive off a challenge and can think outside of the box to propose new ideas that have not been tried before
• Proven ability to deliver results in complex, fast-paced environments
• Proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change
• Proven ability to work with multiple reports to synthesize insights and outline meaningful, actionable steps for the field to implement to represent Workforce Management and its leadership teams by delivering high quality, timely reports. Must be able to analyze data and metrics to work with impacted areas to develop, and communicate recommendations
• Strong interpersonal, written, and verbal communication skills
• Familiarity with workforce management processes and extensive knowledge of retail business operations, including pharmacy
• Broad mindset with an ability to consider the long-term execution of strategy as well as the short-term detail-oriented steps needed in developing solutions
• Advanced skills in MS Office
• Experience with Excel, Access, Tableau and SQL
• Experience in healthcare services (e.g., pharmacy, hospitals/health systems, primary care) and/or healthcare IT and digital health

Education

• Bachelor’s degree in a relevant field is required (e.g., Economics, Finance, Public Health, Engineering, Computer Science, Business Analytics, or Information Science) or equivalent
• MBA, MPH, PharmD or master’s degree in an analytical or healthcare-related field (e.g., MBA, Master’s in Economics/Finance or Master’s in public health) is preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS