Manager, Integrated Planning & Operations

Job Posting Title:

Manager, Integrated Planning & Operations

Req ID:

10149092

Job Description:

About the Role & Team

Disney’s Direct‑to‑Consumer (DTC) team oversees the Company’s global streaming businesses within the Disney Entertainment segment, delivering world‑class storytelling to audiences across Disney+, Hulu, ESPN DTC, and bundled offerings.

The Business Operations team enables the DTC organization to scale efficiently and effectively through strategic solution design, integrated planning, program management, and execution of critical cross‑functional initiatives. The team is central to driving operational excellence, scalability, and innovation across the business.

Within Business Operations, the Commerce, Partner & Experience Operations team supports the global execution of commercial offerings, promotional initiatives, and customer experience operations—while also shaping the future of operational tooling, workflows, and capabilities that power the business.

What You Will Do

The Manager, Integrated Planning & Operations plays a critical role in advancing integrated planning, operational tooling, and data‑driven workflows across DTC. This role sits at the intersection of business operations and technology, focused on designing and optimizing scalable processes, integrated workflows, and automation solutions that support business growth and execution.

A core mandate of this role is answering a mission‑critical question: What is happening across the business—and what matters most right now?

The tools and processes owned by this role enable leaders to make informed decisions, operators to execute launches effectively, and analysts to produce context‑rich insights. This includes maintaining a centralized view of milestones across content, technology, commercial initiatives, and competitive activity.

This role also serves as a key liaison between Business Operations and Technology, translating business needs into actionable technical requirements while identifying opportunities to reduce manual effort, enhance reliability, and modernize workflows.

Responsibilities

Operational Process & Workflow Development, Improvement, and Automation

• Design, implement, and evolve operational processes and workflows that improve efficiency, accuracy, and scalability across Business Operations and cross‑functional teams

• Develop integrated workflows and data solutions that connect systems, tools, and teams across the organization

• Identify and drive opportunities to streamline operations through automation and modern process design

• Evaluate, implement, and enhance advanced tooling solutions that support operational execution

• Partner closely with Product, Engineering, and Enterprise Technology to design and deploy scalable solutions that reduce manual effort and operational risk

• Champion innovation in operational processes, with a focus on long‑term scalability and modernization

• Define clear, actionable business requirements to support technical development and implementation
   

Integrated Planning & Milestone Calendar

• Own and manage the Integrated Planning Milestone Calendar as the single source of truth for key initiatives, launches, and priorities across the business

• Expand inputs, adoption, and usage across teams to ensure comprehensive, accurate tracking

• Train and onboard users, driving consistency and best practices across the organization

• Identify opportunities to improve, automate, and scale integrated planning processes and supporting tools

• Ensure leadership has clear visibility into business activity to support informed, timely decision‑making
   

Enterprise Technology Liaison

• Serve as a primary liaison between Business Operations and Enterprise Technology teams

• Translate business needs into structured technical requirements and support communication back to business partners on system updates and changes

• Partner with Engineering and Product to support the implementation of new or transitioning tools, systems, and company‑wide IT protocols

• Collaborate with business and technical partners to identify the right tooling, processes, access, and controls to meet operational needs
   

Stakeholder Management & Communication

• Build strong, trusted relationships with technical and non‑technical stakeholders across Product, Engineering, Enterprise Technology, and Business Operations

• Act as a central point of contact for operational process and tooling i