Manager, Infrastructure and Cloud

Job Summary:

The Manager, Cloud and Infrastructure, is responsible for leading the design, implementation, and management of the business's hybrid cloud and on-premise infrastructure. This role requires a professional with strong team leadership skills who can expertly manage multiple complex projects and objectives simultaneously, ensuring the stability, integrity, and efficient operation of information systems. This position will oversee environments in Azure, AWS, and OCI, manage on-premise Meraki/Cisco infrastructure, and service management to support core organizational functions. A typical day involves leading and mentoring the infrastructure team, collaborating with various teams to translate business needs into technical solutions, resolving escalated technical issues, and strategically planning for future infrastructure growth and security enhancements.

Essential Duties and Responsibilities: 

• Define and drive the enterprise infrastructure and cloud strategy across Microsoft Azure, Amazon Web Services (AWS), and Oracle Cloud Infrastructure (OCI), including hybrid and multi-cloud architectures (IaaS, PaaS, SaaS) aligned to business objectives.
• Serve as the primary point of contact for infrastructure and cloud operations, maintaining transparent communication with executives, business stakeholders, and IT teams.
• Build and lead a high-performing infrastructure team; mentor engineers, foster professional development, and cultivate a culture of collaboration, accountability, and innovation.
• Provide technical leadership during critical incidents, ensuring timely root cause analysis, rapid resolution, and post-incident improvements
• Establish and enforce ITIL-aligned service management practices (incident, change, problem, and release management) to improve service delivery, reduce risk, and maintain compliance.
• Direct multiple concurrent infrastructure and cloud projects from conception to completion, ensuring scope, schedule, budget, and risk management objectives are met.
• Design, evaluate, and implement scalable, secure, and resilient infrastructure solutions; conduct capacity planning and performance tuning to meet current and future business demands.
• Manage relationships with onshore, offshore, and third-party vendors; oversee contracts, service delivery performance, and cost optimization initiatives.
• Manage and support on-premise network infrastructure, including Cisco/Meraki switches, routers, firewalls, and Wi-Fi to ensure secure and reliable connectivity across the enterprise

Position Requirements (Work Experience, Skills, Licenses, etc.): 

Proven experience in a management role overseeing hybrid cloud (Azure, AWS, Oracle OCI, GCP) and on-premise (Cisco/Meraki) environments.

Demonstrated team leadership experience, with a track record of mentoring and developing technical staff.

Demonstrated ability to multitask and manage multiple projects and objectives simultaneously in a fast-paced environment.

Strong, hands-on knowledge of cybersecurity principles, frameworks (e.g., NIST), and best practices.

Experience leading and coordinating incident response efforts for security and operational events.

Proficiency with IT Service Management (ITSM) frameworks, such as ITIL.

Excellent analytical, problem-solving, and decision-making skills.

Strong communication and interpersonal skills, with the ability to effectively communicate complex technical information, team goals, and project status to both technical and non-technical audiences.

Knowledge of Databricks or similar data analytics platforms is a plus.

Education and Experience: 

Required: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

5+ years of experience in IT infrastructure, with at least 3 years in a management or lead role.

Desired: Professional certifications such as Microsoft Certified: Azure Solutions Architect Expert, AWS Certified Solutions Architect, or CompTIA Security+.

ACCO Competencies:

Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.

Perseverance: Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.

Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.

Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.

Insight: The ability to gather and make sense of information that sugg