HR Systems Product Lead

About this role:

Gartner’s core asset is its people. Our people develop insights, share advice, and create experiences that help our clients be more successful. The Talent Effectiveness Organization and HR Technology team within Gartner derives actionable insights from workforce data to recommend and implement better ways of attracting, developing, and retaining Gartner associates to drive growth, higher sales, more productivity, and better client experiences. We drive impact on Gartner’s Mission Critical Priorities by leveraging state of the art technology, analytics, and processes.

The HR Systems Product Lead provides consultative guidance, operational leadership, and excellence in execution. This role sits within the HR Systems organization and requires a leader with a strong customer orientation, understanding of Human Resources business processes and expert technical knowledge of Workday HCM, specifically in the areas of Benefits, Compensation and Time and Absence modules. This role acts as the Product owner for these technologies. A successful candidate must provide line of sight into HR Systems teamwork, estimate the delivery of issue fixes and product enhancements and support the team to these deadlines while providing strong communication to the business. 

What you will do:

• Evolve the Benefits, Compensation and Time and Absence technology portfolio and roadmap in partnership with HR Systems leadership, our HR business owners, and other stakeholders across the business

• Maintain relationships and lead meetings with key business partners to ensure visibility and partnerships for issue resolution and enhancements

• Drive and maintain the Benefits, Compensation and Time and Absence capabilities within our HR Systems team

• Own and execute on system administration for Workday, including configuration, business processes, security & compliance, notifications, auditing and data quality management

• Drive and maintain capability-specific, vendor-led releases and system enhancements, including the configuration and development of new features, deploying enhancements, as well as creation and execution of test plans, user acceptance and regression testing

• Support operational excellence in our existing systems of record, continuously evolving processes, managing the Adoption Roadmap, ensuring the priority resolution of issues and application of project management principles for longer term initiatives

• Manage bug/issue resolution processes: root cause analysis, impact analysis and driving solution design; in addition to implementing, testing and deploying solutions

• Support Reporting & Analytics team for the definition and testing of report & dashboard needs of the organization including requirements gathering, designing and testing

• Configure, test and process mass data loads via the Enterprise Interface Builder (EIB)

• Support Compliance enablement via HRIS systems and processes, including liaising with key contacts to understand changes in regulatory environment

• Execute quality assurance efforts to ensure the accuracy of data and information

• Participate in and lead requirements gathering sessions with functional subject matter experts, IT and users

• Support broader HR Systems Total Rewards team in handling end users inbound request and escalations including the development of knowledge management collateral to support training and education efforts

What you will need:

• Bachelor’s Degree in Computer Science, Information Systems or related field preferred

• Minimum 2 years of experience configuring and managing Workday Benefits, Compensation and Time and Absence, including experience with business processes, data structure, domain and BP security, EIBs, reporting & calculated fields, data auditing

• Annual benefits and compensation cycle management is a plus (i.e., Open Enrollment and Annual Merit Compensation Review)

• Knowledge of HR business processes

• Strong Microsoft Excel skills

• Some experience developing reports and calculated fields in Workday preferred

• Strong service orientation with a high sense of ownership and accountability

• Proven ability to work independe