Swedish Customer Advisor for On-Demand Transportation Service - Porto, Portugal

<h2><b>Come and work with us.</b></h2> <p> </p> <p><strong>Do you want to contribute to an outstanding customer representative service? </strong><br/>Are you <strong>Swedish </strong>native or fluent with strong <strong>English</strong> communication skills? <br/>Looking to make your career in Porto in a multicultural environment? <br/><strong>So we have the perfect opportunity for you!</strong></p> <p> </p> <p>Your future project: join our <strong>Swedish </strong><strong>Customer Advisor </strong>team.</p> <p> </p> <p>As a customer advisor specialist, your daily responsibilities will include:</p> <ul> <li>Provide first contact resolutions to customer queries </li> <li>Offer specialized customer support through written and phone communication</li> <li>Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner</li> <li>Meet and exceed our customer service quality goals, compliance regulations and productivity targets</li> <li>Create amazing customer experience that people value and we are proud of</li> <li>Be responsible to follow the direction of management and provide feedback</li> </ul> <p> </p> <p>To succeed in the role, you will need to have:</p> <ul> <li>Native or proficient level of <strong>Swedish </strong>(C2)</li> <li>Intermediate level of <strong>English</strong> (B1) </li> <li>Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills</li> <li>Analytical and problem solving skills with strong attention to detail</li> <li>Desire to learn and advance, be a curious investigator and problem solver</li> <li><strong>Must hold EU citizenship or valid work permit for Portugal</strong></li> <li><strong>Be a local candidate or willing to relocate to Portugal (work on site - Porto)</strong></li> </ul> <p> </p><h2><b>Benefits.</b></h2> <p> </p> <ul> <li>Central location with good public transportation connections (Train station and Bus Station at walking distance)</li> <li>Competitive wages</li> <li>Paid professional training</li> <li>Employee discounts</li> <li>Private healthcare &amp; dental insurance (after six months of employment)</li> <li>Growth opportunities through various development programs</li> <li>Fun and engaging company-wide initiatives, including our EverBetter wellness program</li> <li>Gym at the office</li> <li>Job stability</li> <li>Life-long skills and experience</li> <li>Excellent work and office culture</li> </ul> <p> </p> <h2><b>Go further with Foundever®</b></h2> <p> </p> <p>We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. </p> <p> </p> <p><b>Apply today! </b></p> <p> </p>