Asst Dir-Product Consultant - Entity Data Products
Moody's CorporationAbout the role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Minimum of 5 years of relevant professional experience, including at least 3 years of experience with Entity Data solutions, covering data, application programming interfaces and data structures, with a growing ability to guide clients on day-to-day usage
- Working technical understanding of application programming interfaces, data integration and data distribution platforms, with some exposure to Databricks or similar cloud-based data environments
- Ability to investigate and resolve moderately complex technical queries under guidance, escalating highly complex or cross-domain issues as needed
- Good verbal and written communication skills, with the ability to explain technical details clearly to customers and internal stakeholders
- Experience partnering with Product Management, Engineering and Customer Engagement colleagues to support the resolution of customer issues
- Comfortable working closely with leadership on case strategy, prioritization and customer communication for complex accounts
- Ability to contribute to root cause analysis and support the implementation of fixes identified by the team
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
Education
- Bachelor’s degree in Finance, Information Technology or a related field, or equivalent practical experience
Responsibilities
- Resolve moderately complex Entity Data-related customer issues in close partnership with the Strategic Resolution Entity Data Team Lead, escalating highly complex or cross-domain cases as needed (30%)
- Partner with Product Management, Engineering and Customer Engagement colleagues to support the resolution of multi-domain issues (20%)
- Contribute to root cause analysis and support the implementation of fixes identified by the team (15%)
- Maintain accurate case documentation and follow defined processes to ensure timely, high-quality resolution (15%)
- Support customer interactions on assigned cases and work closely with the Strategic Resolution Entity Data Team Lead on case strategy and prioritization (10%)
- Participate in knowledge sharing and continuous learning to build domain expertise over time (10%)
About the Team
For US-based roles only: the anticipated hiring base salary range for this position is $103,800.00 - $150,600.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefi
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