Director, Global Customer Solutions Strategy & Deployment

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Multi-Family Customer Management

Job Category:

People Leader

All Job Posting Locations:

Prague, Czechia, Raritan, New Jersey, United States of America, Zug, Switzerland

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Director, Global Customer Solutions — Strategy & Deployment, located in Raritan, NJ/ Zug, Switzerland or Prague, Czech Republic.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Zug, Switzerland / Czech Republic - Req# R-071026

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview

We’re looking for a practical, strategic leader who turns big-picture priorities into programs that deliver real impact. In this role you’ll run the PMO and portfolio for Global Customer Solutions, shape executive governance, and lead change so improvements stick — improving customer experience, lowering costs, and helping our commercial teams move faster. This is a hands-on role that combines strategy, delivery, and people leadership. We encourage applicants from all backgrounds and age groups and are committed to inclusive hiring and reasonable accommodations.

Key responsibilities:

• Own end-to-end program and portfolio coordination: track progress, remove cross-program blockers, and implement stage‑gate rigor so initiatives are delivered on time and on budget.
• Design and run executive governance forums: prepare decision packs, scenario analyses, and follow-through plans to support timely executive decisions.
• Drive long range planning and prioritization: translate executive intent into a clear, prioritized multi-year roadmap aligned across regions and functions.
• Lead communications and change enablement: develop executive communications, commercial/supply chain/ customer briefings, and operationalize change plans to drive adoption and minimize disruption.
• Design and develop performance analytics: maintain executive dashboards (portfolio health, benefits realization, critical metric variance) and surface actionable insights.
• Deliver cost‑reduction and operational efficiency programs, including offshoring where applicable, and ensure measurable business outcomes.
• Build and develop talent: recruit, coach, and develop senior managers and embed structures that sustain high performance and successio