Customer Service Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Customer Service Executive  

Based in Manchester, Trafford Park – Hybrid (2 days office / 3 days home)  

Permanent, full time (Monday to Friday, optional evenings and weekends)  

£25,000 per annum (increasing to £26k after probation) + plus bonus & benefits  

As a Customer Service Executive at CHEP, you enjoy working as part of a fun and supportive team with a role that provides variety and learning opportunities. You are passionate and always go above and beyond to help a customer. You are empathic and this comes across in everything you do.  

As our next Customer Service professional, you will be managing various cases daily via phone (albeit low volume), email and the self-service portal. You will be working with the whole team and wider business, and play a vital role in the growth and maintenance of our customer base.  

Because it’s not about being on the phone all day, it is about providing a partnership with the customer and working collaboratively with the team in a variety of ways to gain a sense of achievement. You never underestimate the importance of ensuring that people know they are valued and supported. You know that this support, recognition and reward is vital in increasing morale.  

We genuinely care about people, they are our No.1 priority. We are an award winning, market leader and one of the worlds most sustainable logistics organisations. Our culture and people drive this.  

Everyone at CHEP is visible, you will feel that you are truly part of something great in a flexible and responsive environment.  

Interested in...?     

• Working with a fantastic team of people who will train and support you during your journey.  

• Having the flexibility to manage your own time and work from home 3 days a week.  

• Being in a key position for progression and wider opportunities at CHEP. 

• Exposure to teams worldwide. 

• Optional overtime for extra