Case Manager- Inpatient Psychiatric Unit

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

The Case Manager is responsible for collaborating with the primary clinicians to aide in managing a continuum of care from admission through discharge for assigned patients on the 16 bed Inpatient Psychiatry Unit. Primary elements of the case manager role include Care Coordination and Discharge Planning.

Essential Job Functions:

Care Coordination, Collaboration and Facilitation.

The emphasis is on care coordination and positive partnerships with multiple disciplines (clinical and non-clinical) to pace care toward optimal outcomes within the appropriate level of care.

• Collaborates with the interdisciplinary team, participating in team rounds to:
  • Facilitate timely care.
  • Assure quality of care throughout the hospital stay, minimizing adverse outcomes.

• Initiates appropriate referrals to the internal interdisciplinary team.

• Understands the target LOS on every patient at the time of the initial review and identifies the anticipated date of discharge for planning and care coordination purposes.
• Maintains an open line of communication with other disciplines regarding the target LOS and anticipated discharge date.
• Documents all team, physician and patient/family communication and concerns pertaining to coordination of care and services.
• Participates in multi-disciplinary rounds and patient care conferences as scheduled.

Discharge Planning

Conducts a thorough assessment of discharge needs, beginning at admission and as care needs evolve. The goal is to assure a seamless and safe patient transition to the most appropriate level of care that has the identified resources to meet the specific needs of the patient.

• Develops and effectively utilizes a network of information regarding community resources, coordinating information exchange with involved agencies.
• Coordinates the discharge planning process in collaboration with other professional members of the interdisciplinary team.
• Develops the post-hospital plan of care with the patient and family, the clinical team, and external resources.
• Communicates and documents discharge planning needs.  Handles highly sensitive or confidential issues in accordance with departmental procedure, guidelines and HIPPA.
• Provides necessary patient teaching relevant to discharge needs and/or post hospital care arrangements prior to discharge.
• Keeps the interdisciplinary care team informed regarding details of the discharge plan.
• Communicates essential information to the next care provider.

Professionalism, Quality, Growth and Safety

Employees will conduct their job functions in a manner consistent with their professional licensure and will demonstrate willingness to learn, improve, and grow.

• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others.
• Demonstrates responsibility for professional development and growth including identifying continuing education needs and seeking learning opportunities that will enhance job performance and professional satisfaction.
• Effectively organizes work priorities.
• Demonstrates compliance with facility and departmental safety and security policies and practices.
• Educates hospital team members and physicians about the Case Manager Role and scope of practice.
• Supports the hospital quality, risk and performance improvement programs.

Other job functions as assigned.

Education and Skills:

• Bachelor’s degree in social work, psychology or other health related field or higher required.
• Minimum one to two years relevant clinical experience in mental health or development disabilities required.
• Knowledge of medical terminology and community resources required.
• Experience working in partnership with healthcare professionals and support staff.<