Training Specialist - Clinical Services

Training Specialist - Clinical Services
Remote

As the industry’s pioneering value-based care (VBC) technology platform, Reveleer is purpose-built to solve the most pressing real-world challenges faced by providers and health-plan organizations today. By unifying retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions into one intelligent, AI-powered system, Reveleer streamlines fragmented workflows to supercharge productivity, enhance care quality, and optimize performance on high-priority value-based initiatives.

POSITION SUMMARY:
As a Clinical Services Training Specialist at Reveleer, you will play a critical role in onboarding and upskilling our internal coding team by providing high-quality training on Reveleer’s clinical processes, coding guidelines, and platform workflows. This role bridges clinical training and documentation by also owning the maintenance and delivery of internal and customer-facing coding guideline documents. You’ll work closely with Clinical Operations, QA, and Product to ensure training materials are accurate, up to date, and aligned with evolving needs. Flexibility in scheduling is required to support coders working across different time zones and shift patterns including evening and weekends as needed.

ESSENTIAL FUNCTIONS:

• Facilitate Internal Training: Design and Deliver onboarding and ongoing training for internal clinical coders on the Reveleer platform, coding standards, and documentation protocols. Sessions may be live virtual or in-person.
• Train Customers on Guidelines: Provide customer-facing training focused on clinical coding guidelines and ensure alignment with internal training for consistency and accuracy.
• Maintain and Update Coding Guidelines: Own the creation, maintenance, and communication of internal and customer-facing coding guideline documents; ensure updates reflect compliance and operational changes.
• Develop CEU Content: Design continuing education resources for coders and abstractors, including content eligible for AAPC CEUs and submission for approval.
• Create Learning Materials: Write and design clear, engaging, and instructionally sound learning materials—including slide decks, guides, job aids, and reference documents—for both internal and external audiences.
• Assess Training Needs: Evaluate training requirements based on audit results, project-level needs, and customer-specific expectations. Develop plans to re-educate coders based on error trends.
• Collaborate Cross-Functionally: Partner with Clinical Operations, QA, and Product teams to ensure training programs reflect current processes and system updates.
• Flex Schedule Support: Adjust work hours as needed to deliver training and provide support across multiple coder shifts and global time zones, including evenings, weekends, and occasional offshore (India) schedules.
• Drive Continuous Improvement: Gather feedback, analyze performance data, and identify opportunities to enhance training effectiveness and learning outcomes.
• Special Projects: Support additional training initiatives and departmental projects as needed.

POSITION REQUIREMENTS:

Clinical & Coding Expertise:

• Current coding certification required through AAPC and/or AHIMA (e.g., CPC, CPC-P, CPC-H, CPC-I, CRC, CCS, RHIT, RHIA)
• Minimum of 2 years of coding experience, with direct knowledge of Medicare and commercial risk adjustment models, including Hierarchical Condition Categories (HCC)
• Experience working across all Reveleer clinical lines of business, including Risk Adjustment, Initial Validation Audit (IVA), and HEDIS abstraction
• Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology
• Familiarity with coding quality audits, re-education strategies, and identifying error trends
• Bachelor's degree preferred
• Commitment to confidentiality and protection of patient health information in accordance with HIPAA and privacy standards

Training & Communication Skills:

• Demonstrated ability to facilitate engaging, interactive training sessions in both live (virtual or in-person) and asynchronous formats
• Strong understanding of adult learning principles, learning styles, and behavior change strategies
• Ability to design and deliver structured learning experiences that promote skill application and knowledge retention
• Skilled in developing and maintaining comprehensive training materials such as fa