Receptionist (PM shift)

Position Summary

Responsible for greeting, providing assistance, and service to all incoming callers, guests and colleagues in such a manner that exemplifies the A&K experience.

Responsibilities and Accountabilities

• Operate office telephone system and ensure all incoming calls are handled in a positive and upbeat manner
• Escalate matters to the appropriate Department heads as needed
• Warm transfer all calls per company guidelines
• Greet incoming guests and colleagues in a welcoming and enthusiastic manner
• Attend appropriate briefings and presentations to stay current with A&K destinations and products
• Open/close the reception area and phone system daily
• Assist Reservation Sales Center with booking related administrative tasks (including but not limited to processing Guest Information Forms, entering Informational Air and guest passport details in the reservation system)
• Assist with special projects as needed

Skills and Abilities

• Excellent verbal communication skills and phone etiquette
• Extraordinary customer service demeanor
• Excellent organizational skills, attention to detail and analytical skills required
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Must be able to work independently and to work collaboratively with team members
• Must be able to read/write/speak in English
• Must be able to sit for extended period of time
• Knowledge of world geography preferred

Requirements

Education and Experience

• High School diploma or GED required
• 1-2 years of relevant experience preferred
• Proficiency in the use of multi-line office telephone systems required

Special Requirements

• Required to contact the Director directly before 8am on the day of an unscheduled absence
• Schedule:
• Monday - Friday 10am - 6pm (In office, not eligible for remote or hybrid)
• Flexibility to cover AM shift as needed
• Must demonstrate consistent and reliable attendance and punctuality

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.