Administrative Assistant; Account Services

Description

Position Summary:

The Account Services Administrative Assistant’s primary responsibility is to support the Account Services Department in all day to day customer related responsibilities.

Responsibilities: Responsibilities include, but are not limited to:

• Handle incoming calls from established accounts.

• Data input of purchase orders.

• Track orders internally from input to ship.

• Advise customers of packaging component receipts.

• Provide customers with tracking information and proof of delivery.

• Process product returns.

• Prepare and maintain inventory reports.

• Work with all in-house departments to ensure timely turnaround of orders.

• Prepare sample requests for mailing to existing and potential customers.

• General office duties.

• Assist with Reception responsibilities as needed.

• Forward all customer complaints to Quality Assurance.

• Other responsibilities as assigned by Senior Management.

Education and Experience:

• High School or GED diploma required.

• BA/BS degree in Business Administration or related degree preferred.

• Two years customer service related experience a plus.

Requirements

Skills and Abilities:

• Proficient in Microsoft Outlook, Word, Excel.

• Excellent written, verbal and interpersonal skills.

• Ability to work on multiple tasks on tight deadlines in a high pressure environment.

• Excellent organizational, communication and follow-up skills.

Physical Demands:

• Required to reach with arms and use hands and fingers to handle documentation and computer controls.

• Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.

• Must be able to lift and/or move up to 50 pounds.

Work Environment:

• Required to be present in the office to collaborate with peers and supervisors on an as needed basis

• Potential to move between office sites/areas, including stairs, to complete job functions

• Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements.

• Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion.

Supervisory Responsibilities:

• None

Pay Range:

$18.00 - $24.00 / hour