Sr. UX Designer, Specialist 3

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s Frontline Experience Design Team is a collaborative, in-house design team, concepting and prototyping the best ideas into accessible experiences for our employees. We transform customer service and sales through research, innovation, empathetic design, and operational efficiency. We work with Comcast customer service agents, retail store associates, and technicians to help them deliver best-in-class experiences. You will have access to best-in-class customer insights, industry experts, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy. You will be part of a diverse design group with countless opportunities to evolve your design skillset.

You live and breathe good design. The Sr. UX Designer will have a hands-on role in the design of our customer service, retail, and inbound sales experiences. You’ll help shape product benefits around user needs to create engaging and intuitive user interfaces, with both sales and customer satisfaction-driven results. As part of your day-to-day, you’ll collaborate with teams including CX, Operational Functions, product, engineering, sales, content strategy, and research. You’ll help drive the delivery of digital applications that feature outstanding user experience and elegant design aesthetics as well as customer journey maps. Your passion for great user experience is contagious.

Along the way, you'll have the opportunity to grow personally and professionally working at a Fortune 50 company to create a lasting impact on a new business and service that customers use and love every day.

Job Description

Core Responsibilities

• Specializes in user experience strategy and design. 

• Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously. 

• Designs and prototypes for web, mobile, and other digital delivery platforms. 

• Reviews data on competing products and recommends design solutions for existing and future products. 

• Executes interaction design and visual design as a part of a multi-disciplinary team. 

• Independently partners with Product and Engineering to design, and prototype key user flows and interactions. 

• Designs the variations of new and existing user experiences in products. 

• Compiles and presents to the project lead, quantitative and qualitative ideas, sketches, research findings and other deliverables. 

• Takes responsibility for the user interface: identify problems, propose solutions, recommend implementations, and execute UI solutions to improve the user experience. 

• Has a broad experience and a deep understanding of customers to recommend UI features that solve customer needs. 

• Delivers high quality work on tight schedules in a dynamic, agile product environment. 

• Produces interactive prototypes for internal experimentation and usability testing, and tests UI in a rigorous, data-driven way. 

• Writes intuitive style guides and design specifications. 

• Supports, communicates, course-corrects, and revises throughout the development phase, partnering closely with the development team to ensure high quality launches. 

• Demonstrates a command of usability and accessibility standards in partnership with visual and interface design disciplines and principles. 

• Maintains a critical eye and an obsessive attention to detail. 

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

• Other duties and responsibilities as assigned. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at