Patient Service Associate (DUHS Commitment Bonus Eligible)

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

 

JOB LOCATION

Duke Neurosurgery of Raleigh - 3480 Wake Forest Rd

 

JOB SUMMARY

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. 

 

JOB DUTIES AND RESPONSIBILITIES

• Provide excellent customer service to patients and their loved one.
• Answering phones and distribution of messages correctly through the Epic system.
• Batch out and reconcile cash bag daily.
• Check-in patients upon arrival in the practice. Identify correct patient information in Maestro Care and verify demographic data for three clinics with an average 140 arrived visits per day.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Collect and post co-payments and balances on accounts.
• Check out patients and schedule follow up appointments.
• Schedule appointments if referred by another physician in the center.
• Explain billing to patients according to PRMO credit and collection policies.
• Answer telephone and deliver messages according to practice communication standards.

 

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

 

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

 

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.