Customer Service Team Leader with German

Becoming a Customer Service Team Leader with German offers a unique opportunity to shape the success of a team while developing your own leadership skills. You’ll play a key role in motivating others, driving performance, and creating a positive work environment. If you enjoy taking initiative, solving challenges, and making a real impact—this role is both rewarding and full of growth potential.

Job title:

Customer Service Team Leader with German

Job Description:

Requirements:

• German C1 level is a must 

• English B2

• Good polish labour law knowledge especially in regard to: Working Time Regulations, Employee Rights and Obligations and Disciplinary and Grievance Procedures

• Customer-oriented thinking and attitude 

• Excellent organizational and communication skills  

• Very good analytical and critical thinking   

• Service-oriented, appreciative, and respectful attitude  

• Good understanding of relationships and strong relations building skills 

What you'll be doing:

Important individual tasks:

• Driving the quality and quantity of outputs from all assigned customer associates 

• Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.  

• Control of deployment times (e.g. duty roster, breaks) 

• Productivity: target achievement regarding operational, project-specific key figures  

Leadership of the customer associates:

• Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour. 

• Performance management and maintaining adherence to required standards, processes, and workflows 

• Follow-up and control of quality assurance 

• Conducting employee reviews 

Project-related tasks:

• Maintaining project documentation and the associated tools 

• Planning and follow-up (reviews) of training courses for customer associates 

• Organising and implementation of team meetings and briefings 

• Preparing of required reports and presentations 

What's in it for you?

• Financial stability from day one – competitive salary

• Take care of your health – with supplementary medical insurance with LuxMed 

• Generali group insurance 

• Multisport or MultiKafeteria benefit systems 

• Flexibility that works for you – enjoy our hybrid model

• Practical everyday support from Operational manager

• Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues

• Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)

• An extra day off for voluntary activities close to your heart 

• International experience every day – collaborate in a diverse, multinational environment influenced by British and Irish culture

What we hope you'll do next:
Click "Apply now" to complete our brief application form so we can learn more about you.

About Capita
Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.

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