Agency Training Specialist

Description

Join a mission-driven organization where you’ll play a pivotal role in shaping the success of our newest sales agents. As the Training Program Manager for New Hire Onboarding, you will design, deliver, and continually enhance learning experiences that empower agents to confidently sell and service our core insurance products through our carrier partnerships. Your work will directly influence sales performance, profitability, and employee retention— while helping build a culture of continuous learning and professional growth.

 

This is a remote role with 10–15% travel for team meetings and training events.

What You’ll Do

 

• Develop and deliver comprehensive new-hire training programs focused on insurance concepts, product knowledge, and effective sales techniques.
• Build engaging and accessible training materials, including presentations, handouts, and scenario-based case studies.
• Provide clear, in-depth explanations of policy features, coverage options, pricing structures, and carrier partnership offerings.
• Teach proven sales methodologies, including objection handling, relationship-building, and consultative selling skills.
• Conduct thorough training needs assessments and tailor learning solutions to address skill gaps and knowledge deficiencies.
• Evaluate learner progress and post-training performance, using insights to refine content and increase training effectiveness.
• Stay informed on industry trends, regulatory updates, and market developments to ensure training remains accurate and relevant.
• Offer ongoing coaching, feedback, and support to help new agents build confidence, improve performance, and meet production goals.
• Collaborate with key stakeholders to provide insight-driven recommendations that enhance sales outcomes and support organizational values and strategic objectives.

Why This Role Matters

 

Your leadership will help shape the first—and most important—experience new agents have within our organization. By ensuring our teams are well-prepared, motivated, and set up for long-term success, you will directly support stronger sales results, greater employee engagement, and improved retention across the organization

Qualifications

• Bachelor's degree and at least 3+ years of demonstrated success in a professional sales field or the equivalent combination of experience in sales and training sales professionals
• Must be thoroughly aware and knowledgeable of state regulations and laws regarding auto, home and life products and be able to communicate intricacies simply to sales representatives
• Strong organizational, sales, consulting, LMS assessment skills to manage training programs, perform gap analysis and develop appropriate solution
• Demonstrate ability to communicate effectively with all levels of management/staff
• Strong coaching and stand up/virtual delivery skills to train in both 1:1 and group settings

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 

 

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits    Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender i