Agile Coach (Customer Identity)

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an easy to implement authentication and authorization platform designed by developers for developers.  We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation.

Our commitment to identity inspires and sustains our Diversity, Inclusion, and Belonging strategy as we aim to celebrate and protect the identities of everyone in our network. Click here to learn more about our commitment to building balanced teams.

The Team

The Delivery, Enablement, and Operations team seeks to ensure that in the CIC Product Unit it’s easy to understand what we’re building and why, we can change gears quickly when we learn new things, and we all pull together in the same direction.

The Business Agility Team serves this vision by coaching Agile practices and an Agile mindset, enabling product delivery teams to be engaged, adaptable, and resilient.  

Our work is informed by the following guiding principles:

• Empowerment: We coach sustainable change that doesn’t require our enforcement
• Connection: We unleash the power of teamwork and collaboration
• Experimentation: We never assume we have the right solution until we try it out
• Examination: We create an environment where honest reflection is the norm
• Space: We build systems that give us room for innovation, creativity, and serendipity

The Agile Coach is responsible for ensuring healthy Agile practices across a group of five delivery teams. They are knowledgeable about standard Agile frameworks and confident in coaching teams to adapt practices to their specific needs while maintaining connection to organizational standards and expected outcomes.

Job Responsibilities

• Embedded, day-to-day coaching of Agile practices for a group of approximately five delivery teams. Facilitate key team ceremonies, and pursue team delivery efficiency, health and effectiveness.
• Intentionally develop Agile expertise in assigned teams and their leaders. Empower teams to own their ways of working and advocate for an Agile mindset and philosophy.
• Build strong relationships, serving as a trusted Agile expert in pursuit of building healthy, effective teams.
• Establish, maintain and use team metrics to understand effectiveness and provide related insights to teams and their leaders.
• Ensure that team ways of working are aligned with standards and outcomes expected of all teams in the product unit.
• Work in collaboration with the Business Agility Team to continuously improve established practice standards and guidance for the product unit.

Qualifications

• 2-3 years experience as an Agile practitioner
• Excellent written and verbal communication
• Expert in both Scrum and Kanban frameworks
• Ability to facilitate team activities and clearly communicate in a team setting
• Ability to interpret flow metrics and apply insights
• Experience with remote collaboration techniques

Desired Skills

• Seeks opportunities for ongoing learning and self-improvement.
• Listens actively and seeks diverse perspectives.
• Approaches opportunities for improvement with curiosity and creativity.
• Shares learnings and experiences openly, and builds an environment where others are encouraged to follow suit.
• Continuously builds and enhances their repertoire of strategies, exercises, and approaches to implementing strong Agile practices and adapting to team needs. 
• Able to facilitate challenging conversations and coach teams to engage in productive conflict.
• Proficient knowledge of Atlassian products (Jira, Confluence) and/or other work management/collaboratio