Inbound Sales Development Representative

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. 

We’re growing quickly, and we’re looking for an ambitious, tech-savvy, and detail-oriented Inbound Sales Development Representative to join our team and make a big impact.

As an Inbound SDR at Muck Rack, you will be responsible for responding to and qualifying inbound leads efficiently and scheduling meetings for Account Executives. Attention to detail is key, as you'll be managing lead information, tracking engagement, and ensuring smooth handoffs. You should be excited about working in a fast-paced sales environment, where you'll be the first "face" of Muck Rack to prospective customers, representing our team, culture, and brand.

What you’ll do:

• Respond to, engage with, and qualify inbound leads promptly via email and phone
• Schedule meetings strategically to achieve and surpass established quotas
• Proactively manage and overcome objections from potential buyers
• Collaborate effectively across teams, supporting both Sales and Marketing
• Maintain accurate records, activities, and lead assignments in Salesforce to maintain organized CRM data and ensure effective reporting
• Utilize available resources and industry insights to engage inbound leads in a meaningful and effective way
• Continuously learn and stay up to date on Muck Rack’s platform, tools, and evolving features to effectively communicate value to prospects

How success will be measured in this role:

• Meetings Booked
• Qualified Meetings Held

If the details below describe you, you could be a great fit for this role:

• Previous experience in a role requiring strong task management, attention to detail, and the ability to meet deadlines in a fast-paced environment
• Sales-oriented mindset, innate curiosity and a love for building relationships with new people
• Excellent writing skills, with strong attention to detail and the ability to write creative, personalized emails to prospects and to communicate clearly and concisely with team members
• Strong phone presence, with a natural ability to connect and engage with potential customers and develop rapport quickly
• Excellent time management and prioritization skills, with the ability to handle multiple requests simultaneously
• Highly accountable and self-motivated with a growth mindset that keeps you open to feedback and coaching
• A proven track record with learning new tools and technologies quickly—we use Google Apps, Salesforce, Outreach, and Slack, among others
• Education, background, or knowledge of the PR and journalism industries is a plus
• Must be willing to work East Coast hours

Interview Overview 

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Screening exercise and assignment via email 
• A 1 hour zoom interview with the hiring manager, including a mock discovery call 
• Panel interview with several members of our team
• Final call(s) with executive team member(s) 

Salary 

In the US, the base salary for this role is $53,000, with $63,000+ in OTE. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these fact