Associate Director- Accounts Receivable

Responsibilities

The Associate Director of Accounts Receivable is responsible for overseeing all aspects of the company’s accounts receivable operations to ensure accurate billing, timely collections, and efficient cash application. In addition, he/she ensures strong internal controls, process efficiency, and compliance with company policies and applicable regulations.

 

 

Leadership & Oversight:

• Manage the A/R team, ensuring timely and accurate processing of invoices and collections.

Process Improvement:

• Develop and implement policies, procedures, and systems to improve efficiency, accuracy, and compliance.

Financial Controls:

• Ensure adherence to internal controls, audit requirements, and company policies regarding reconciliation. Maintains pricing tables and systems. Resolves complex billing issues and researches solutions and provides alternatives when necessary.

Customer Management:

• Oversee customer setup, communication, and issue resolution to maintain strong relationships and prevent payment errors.

Reporting & Analysis:

• Prepare A/R metrics and other reports for senior management. Conducts analysis on reports and provides recommendation action. Support forecasting, budgeting, and month-end close processes related to A/R.

System Management:

• Oversees financial ERP ensures all data is being properly maintained and updated to reflect the actual prices, revenues, and receivables. Works in collaboration to optimize A/R automation and reporting.

Collaboration:

• Partner with Customer facing teams and accounting teams to ensure smooth end-to-end A/R processes.

Customer & Stakeholder Relations:

• Build strong relationships with internal stakeholders (Sales, Customer Service, Operations) to ensure billing accuracy and timely issue resolution.
• Serve as a key escalation point for major customer billing or payment issues.

Compliance & Controls:

• Ensure compliance with internal policies, GAAP, and applicable regulations.
• Maintain robust internal controls to ensure data integrity, prevent fraud, and support audit requirements.
• Coordinate with internal and external auditors as needed

Qualifications

Education:

• Bachelor’s degree in Accounting, Finance, or Business Administration or related field.

Experience:

• 8 years of progressive experience in accounts receivable/payable or general accounting. Additional experience related to Credit, Collections, including at least 3 years in a leadership capacity.

• Experience leading teams and managing A/R operations.

Preferred Qualifications: 

• A/R Certification a plus.

Knowledge:

• Strong understanding of GAAP, credit risk, and cash flow management.
• Proficiency in ERP systems, (i.e. SAP, Oracle, Workday, or NetSuite).
• Proficiency in Excel, and reporting tools.
• Knowledge of P2P (Procure-to-Pay)

 

Skills:

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Excellent analytical, communication, and leadership skills.
• Vendor relations and negotiation.

 

Abilities:

• Proven success leading AR transformation initiatives and implementing automation solutions.
• Strong attention to detail in all documentation and work processes.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact and diplomacy in dealing with a variety of staff up to and including executive leadership.
• Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or ap