Senior Customer Supply Chain Business Partner Nordics-Baltics

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where, 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

YOUR TASKS AND RESPONSIBILITIES

Drive effective customer-centric decision-making and provide end-to-end oversight of supply status in the market while ensuring regulatory and quality compliance. Act as a key interface between customers and internal functions to deliver superior service and operational excellence across eight diverse markets with varying routes-to-market (RTM) and commercial terms.

Strategy & cross‑functional leadership — Co‑create and own local supply‑chain strategy and the S&OP process, partnering closely with Commercial, Finance, Product Supply, Regulatory and Quality to set inventory targets, service levels, and local work orders; align logistical and financial plans (including Financial Reconciliation Reviews) and handle regulatory notifications for current or potential stock issues.

Inventory availability & execution — Ensure stock availability by working with supply planning and production to proactively monitor inventory, mitigate stock‑out risks (including tenders and clinical trials), follow up on production, and manage cost‑conscious actions such as write‑offs and obsolescence reduction.

Product lifecycle & portfolio management — Lead lifecycle decisions (launches, SKU switches, discontinuations, pruning, divestments) with Global Supply Management and Commercial to minimize obsolescence and write‑offs while ensuring supply continuity.

Demand, forecasting & insights — Drive high‑quality, reliable forecasting by integrating customer/brand market insights and external data sources to reduce bias and uncertainty and feed improved demand signals into S&OP.

Customer segmentation & value co‑creation — Localize customer segmentation schemes and service catalogues; engage strategic customers and Commercial/Customer leads to co‑create value, channel customer feedback and Joint Value Creation into Product Supply, and jointly manage strategic accounts.

Operational trade‑offs & fulfilment decisions — Make allocation and logistics trade‑offs to meet agreed service levels, coordinating with Commercial and Customer Fulfilment and communicating impacts and mitigations to stakeholders.

Performance measurement, reporting & escalation — Define and communicate success criteria (e.g., customer satisfaction, incremental revenue), regularly track KPIs, provide demand/supply performance reports and commentary, ensure follow‑up on actions, and trigger mitigation or escalation when thresholds are breached.

Continuous opportunity discovery — Actively pursue external data points and market signals to identify added‑value opportunities and improvement initiatives across the supply chain.

WHO YOU ARE

A candidate with:

• Bachelor’s degree in Supply Chain Management, Business Administration, or related field.

• Proven experience in customer service, supply chain, or business partnering roles.

• Strong analytical and decision-making skills with ability to manage trade-offs.

• Excellent stakeholder management and communication skills.

• Clear ownership, accountability and pro-active way of working and communication.

• Knowledge of S&OP processes and inventory management principles.

• Proficiency in data analysis and forecasting tools.

• Languages: fluency in English

Desirable:

• Experience in Pharmaceuticals or FMCG (Fast-Moving Consumer Goods) industry with understanding of market dynamics and customer segmentation.

• GxP understanding.

• Familiarity with ERP systems and advanced planning tools.

• Exposure to data science concepts and digital transformation initiatives.

• Project management.

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