Business Operations Manager - Office of COO

Job Summary 

Business Operations Manager to the Chief Operating Officer (COO) serves as a strategic operations partner to the COO and is responsible for improving the execution, coordination, and operating systems of the Office of the COO . This is a high-impact role involving independent judgment, discretion, and responsibility for business operations activities that directly support executive decision-making and organizational effectiveness.

The role primarily focuses on business operations, process improvement, and execution management, with selected chief of staff support activities. The position independently develops high-quality written materials, board-ready presentations, executive briefings, and analytical work products that translate complex issues into clear, well-structured, decision-oriented communication for senior audiences. The role owns the development of systems to track commitments, prioritize initiatives, and ensure execution across the COO’s portfolio. Provides selective, priority-driven input into executive scheduling aligned to business objectives (not primary responsibility).

Ideal candidates are strong problem-solvers who thrive in fast-paced environments and are motivated by ownership, visibility, and the opportunity to work at the center of senior leadership priorities.

Ideal Candidate

The ideal candidate is composed, highly organized, and comfortable operating in a fast-moving environment with shifting priorities, frequent interruptions, and high standards. This person is a strong writer and clear thinker who can move smoothly between detail and synthesis, frame ambiguous issues into clear storylines, and produce polished executive materials with limited direction. The role requires strong judgment about what matters, how to structure content for senior audiences, and how to present complex information in a concise, visually effective, and decision-oriented way. It is best suited for someone who is resourceful, low ego, high accountability, and motivated by responsibility, exposure, and the opportunity to work close to important decisions. It is an especially strong fit for a candidate who wants accelerated hands-on experience, broad visibility across the Bank, and the chance to build executive judgment, operating range, and practical skills in executive support, chief of staff support, communications, analysis, and office operations over a concentrated period of time. Successful candidates will be comfortable working in the center of action, representing the Office of the COO with professionalism and good judgment, and building broad experience across executive support, chief of staff support, communications, analysis, and enterprise coordination.

 Key Responsibilities

 Strategic and Executive Support

• Lead business operations and chief of staff activities for the COO, including preparing agendas, briefing materials, decision trackers, follow-up logs, and status updates.
• Actively manage cross-functional projects and special assignments on behalf of the COO, monitor progress, identify blockers, and escalate issues as appropriate.
• Provide judgment-based input into prioritization of executive time against strategic priorities (not administrative ownership)
• Exercise independent judgment in organizing, sequencing, and advancing work across competing priorities with limited direction.

 Office of the COO Operations and Systems

• Own and continuously improve the operating rhythm of the Office of the COO, including leadership meetings, priorities, action items, recurring reviews, and coordination across departments.
• Design and implement scalable operating systems, workflows, and governance mechanisms to improve coordination, accountability, and execution across teams Manage records, files, and document workflows for the Office of the COO in accordance with Bank standards and retention requirements.
• Selectively leverage automation, templates, AI, and productivity tools to improve workflow efficiency, consistency, and execution speed while protecting confidential information and adhering to Bank standards

 Communications, Presentations, and Analytical Support

• Develop executive-level communications, analysis, and materials that require interpretation, synthesis, independent judgment, and the ability to distill complex information into clear messages for senior audiences.
• Develop well-designed, board-ready presentations and written materials with clear storylines, concise synthesis, effective visual communication, and a level of polish suitable for executive, committee, and board-level decision-making.
• Perform analysis, research, and synth