Assistant, Corporate Operations

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.

JOB SUMMARY:

The Operations Assistant acts as the gatekeeper and first point of contact, interacting with interdepartmental team members, senior executives, and a variety of creative professionals.  The Operations Assistant also provides general office support with a variety of clerical activities and related tasks.   This position will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies, as well as additional clerical duties. This is an outstanding opportunity for a warm and personable go-getter.   This position consistently exemplifies the Satcom Direct (SD) Mission, Vision, and Values focused around a philosophy directed toward customer service/satisfaction, job performance, and cooperative team interactions.  Willingness to support organizational policies that foster “continuous improvement” activities, promote SD’s ongoing strategic growth plan, and maintain its position as the premier leader within the Aviation Satellite Communications industry.

ESSENTIAL DUTIES/RESPONSIBILITIES:

The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

• Answer telephones and direct the caller to the appropriate associate or voice mailbox. Check “General Mailbox” daily for voice messages and distribute accordingly.
• Greet customers and guests; and ensure guests sign in and badges are issued upon entry to the facility.  
• Prepare and maintain visitor and internal welcome monitors within lobby.
• Retain privacy and exercise discretion when handling communications or situations connected to the confidential nature of customer and/or employee information.
• Assist accounting with invoice reviews, note discrepancies, and deliver daily in numerical order.
• Process business card orders.
• Coordinate, set up, and breakdown of catering for meetings and company functions, as needed.
• Keep supply closets/cabinets stocked, organized, and track and maintain inventory of catering and office supplies, liaise with department admins, and submit orders.
• Check FaxViewer throughout the day and distribute faxes to recipients.
• Create and ship customer welcome kits.
• Keep entryway and lobby area clean, clear, and ensure maintenance of professional appearance at all times.  
• Assist with coordination of training class registration, logistics thereof, and provide support to registrants as needed.
• Special projects for data entry and/or departments as needed.
• Keep internal telephone directory updated.
• Shipping and Receiving.
• Light housekeeping duties, proactively cleaning and refilling supplies, as necessary throughout the day.
• Other duties as assigned.

To be successful in this role, an individual must be able to perform each essential duty in a satisfactory manner and should demonstrate all competencies listed above. All employees are expected to adhere to and be knowledgeable of SD operating standards, established safety rules, and adhere to company attendance guidelines. 

GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

• Quick thinking and proactive approach to problem resolution; adept at learning new systems independently.
• Detail-oriented with exceptional organization and time management skills.
• 2 years of customer service experience. 
• Professional attitude with ability to prioritize work, multi-task projects, and exercise effective time management.
• Excellent communication skills (written and ver