Patient Dispatcher (Full-Time/Day)-Abington

Job Details

Under the supervision of the Supervisor Staffing Coordination, the Patient Dispatcher is responsible for the
effective coordination and monitoring of patient transport services activities through timely and accurate handing
of requests and continued status updates to ensure completion of assignments.

Job Description

1.Meets all standards of the Patient Satisfaction Initiative Criteria in order to make
AMH the hospital of choice for Patients and Employees. Supports the mission of
the institution to meet or exceed the internal or external customer utilizing
established standards of behavior.
2. Exhibits excellent telephone etiquette, listening & interpersonal skills to ensure
prioritization of tasks dispatched. Promotes positive effective customer service
relations with customers and transporters
3. Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments
to the appropriate personnel in order of availability and proximity while
maximizing productivity.
4. Notifies coordinator of potential issues, needs and/or concerns. Ensures
compliance with policies and procedures for departmental operations.
5. Ensures proper operation of Team Chimes hardware, software programs, page
and phone handling systems; is able to troubleshoot and work with Information
Systems and vendor. Troubleshoot issues with software and technical equipment
such as phone handling, pager handling, etc.
6. Assists in orienting, training and developing all levels of transporters.
7. Performs other duties as assigned

A. Experience:
Minimum one year scheduling or administrative experience or one year transporter experience.
B. Education & Training:
High school diploma required; Associates degree preferred.
C. License, Certification & Registration:
CPR preferred
D. Other Requirements:
Computer experience required; proficient with Microsoft Office Suite: Outlook, Word, Excel

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.