Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We're sniffing out our next Customer Service Representative at Hope Animal Clinic

—someone who can make every client feel like a VIP (Very Important Pet-parent). 

Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. 

At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease. 

🎁 Perks & Pay: 

Part-time health, mental health, and telehealth benefits 

Pay starts at $16.00 - $18.00/hour DOE + tips 

📋 Reporting To: 

General Manager 

💪 What You Should Know: 

• Must be available for holidays and weekends.
• Must be able to withstand long periods of standing/sitting and fast-paced, high-volume environments.
• Must be able to provide exceptional customer service in person, over the phone, and through digital platforms.
• Must be comfortable managing multiple phone lines, appointment requests, and real-time client interactions.
• Must be able to maintain calm, professional, and compassionate communication—even with upset or stressed pet parents.
• Must be able to accurately process payments, estimates, invoices, check-ins, and discharges.
• Must be able to follow privacy, compliance, and medical records protocols with attention to detail.
• Must be able to work in a fast-paced environment while maintaining accuracy and positive client experiences.
• Must be able to handle sensitive conversations about care costs, medical concerns, and difficult emotional situations.
• Must have strong computer skills, including ability to learn practice management systems and web-based tools quickly.
• Must be able to multitask seamlessly, balancing phones, check-ins, messages, scheduling, and in-person requests.
• Must be able to escalate concerns appropriately to technicians or managers when medical or behavioral issues arise.
• Must be comfortable assisting with light animal handling (transfers, quick holds, securing leashes) as needed.
• Must be a team player who can adapt to evolving clinic flow and support colleagues in high-volume periods.

Optional “Nice to Have” Qualifications

• Experience in veterinary or medical reception, hospitality, or customer service
• Knowledge of veterinary terminology (or willingness to learn)
• Proficiency with multi-line phone systems and appointment scheduling
• Ability to de-escalate emotionally charged situations with empathy
• Strong written communication for email, texting systems, and client messaging

🐕 What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers): 

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding). 

• Answering phones with a smile in your voice and multi-tasking like a pro. 

• Touring new clients through the facility and selling the services that keep tails wagging. 

• Ensuring up-to-date vaccinations