Lending Manager (Front End) - Pacific Time Zone

Knock is a caring group of people who came together from across the industry with the belief there had to be a better way to serve people in the journey between homes. We offer a first-of-its-kind Knock Bridge Loan™ that gives everyone in the process more convenience, certainty, and competitiveness. 

Founded in 2015, we have earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in our 75 markets across the US. Launched by founding team members of Trulia, we are funded by industry leading investors, including Foundry Group, Greycroft, RRI, Parker89, and The National Association of Realtors who serves 1.6 million members. We’re most proud of the stories from people we’ve helped get their new home, and the five star Zillow rating from over 750 reviews. To learn more, Knock.

Lending Manager (Front End)

Knock is seeking a Lending Manager (Front End) with a passion for building teams, creating efficiencies, and leveraging technology and the vision to make it happen. As a Lending Manager at Knock, you will manage the bridge loan pipeline of our first-of-its-kind Knock Bridge Loan™. Knock enables borrowers to use the money “tied up” in their current home to purchase their next one. You are agile, open minded, approachable, knowledgeable, and willing to roll your sleeves up and get the job done. 

• As a Lending Manager (Front End) you will manage, lead, and scale the team of Loan Assistants and Bridge Loan Specialists(BLS), communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded
• Proactively manage the bridge loan pipeline as loans move from set up through initial disclosure and submission, providing coaching and feedback to the Loan Assistant team
• Proactively manage the bridge loan pipeline from initial submission to closing, providing coaching and feedback to the BLS team 
• Responsible for condo reviews to determine eligibility for Knock purchase offer - *Must be fully proficient in Agency condo requirements*
• Proactively manage and scale outsourced services with internal employees and 3rd party vendor/contractor when needed
• Maintain accountability for team performance as well as foster a desire to perform at a high level
• Load balance as necessary in order to meet company SLAs
• Act as a resource to the team for escalations, questions, and exceptions 
• Facilitate training for new hire Loan Assistants or BLS
• Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins
• Work closely with the sales, closing & post-closing teams to provide timely and accurate service to all
• Compile data quarterly for team scorecards to ensure position KPIs and quality work of the teams you will support
• Assist with loan selection for post-closing Due Diligence review and proactively work loans with findings with individual employees responsible  
• Assist Director of Lending Operations with identifying gaps in process and policy within the hybrid processing and underwriting functions.  Once gaps are identified, write or update process, procedure and policy changes for review, training and implementation.  Follow up to ensure new process/policy/procedures are adopted and functioning
• You will innovate new and better ways to do things in order to meet company KPI’s
• Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team
• Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Qualifications - You’ll Bring: 

• A minimum of 10 years of relevant experience, with 5 years being in a leadership role
• Experience working with Encompass LOS
• Experience in managing mortgage Loan Processing and Underwriting
• Experience leading and coaching a team and aiding in the success of that team
• You’ve communicated and partnered with customers in a remote environment
• Knowledge of FHA, VA and Conventional mortgage products and Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers
• You are someone who is obsessed with providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always
• Attention to detail is your middle name: You triple-check your work, have a fine-eye