Customer Service Representative

Chesapeake Electric, recognized as America’s Fastest Growing Private Company by INC. 5000, has been proudly serving the local community since 2014. Owned and operated by a Master Electrician, we foster a culture that values autonomy, accountability, collaboration, and the enjoyment derived from hard work. We believe in investing in our team members' development by providing unlimited opportunities and resources.  

Why Working Here is Awesome:  

• Competitive guaranteed base salary and performance pay incentives paid weekly.  
• Extensive benefits package, including Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance Options.  
• 100% company-paid short-term disability.  
• 401k with a 5% match vested immediately and participation in our profit-sharing program.  
• Excellent onboarding program, ongoing extensive paid training, coaching, and mentorship.  
• Paid time off (PTO) package, paid birthday, and paid work anniversary.  
• Paid holidays, including New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, and Christmas.  
• Paid maternity/paternity leave.  
• Monthly company events with year-round awards and recognitions.  
• Relocation Assistance for qualifying candidates.  

Chesapeake Electric is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. 

Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor work visas. 

Who We Want on Our Team: 

Chesapeake Electric seeks Customer Service Representative with a passion for sales, customer service, and the potential for unlimited earnings. This role is crucial for maintaining and expanding our customer base, ensuring the satisfaction and loyalty of our clients through exceptional service and understanding of their needs. 

What You’ll Be Doing: 

• Respond to incoming inquiries (phone/web/email), qualify leads, and convert to profitable sales opportunities.
• Identify opportunities to enhance the customer experience, customer support, and boost customer satisfaction. 
• Follow all core processes, call scripts, and complete daily reporting on booking efforts. 
• Collaborate with team members to continuously improve customer service processes and procedures.
• Stay updated on industry trends and best practices to enhance the quality of service delivery.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.

What You’ll Need to Be Successful Day One: 

• A shared commitment to our core values
• A deep desire to deliver the best products and services to our customers, with a focus on exceeding sales goals. 
• Experience in home service industry inside sales; ServiceTitan experience required.
• Strong communication skills, technical aptitude, and a goal-oriented mindset. 
• High school diploma or equivalent, with further education being a plus. 
• Ability to successfully pass a background check.

Pay Band:

• Base pay: $18-$23hr
• This role is eligible for performance pay