Position: Senior Administrative Support / Project Information Specialist – Facilities & Audio-Visual Management

Clearance Level: Secret
Place of Performance: Arlington, VA
Employment Type: Non-Exempt

Position Summary

Provide senior administrative support and project information services with a focus on facilities operations and audio-visual (AV) management for conference rooms, training rooms, and the business center. Ensures reliable on-site event support, high-quality content, and outstanding customer service.

Key Responsibilities

• Create and implement organizational/administrative policies and procedures to optimize operations.
• Evaluate program effectiveness and recommend improvements across facilities and AV services.
• Provide staff training and technical assistance on systems, procedures, and best practices.
• Oversee information and records management practices supporting IRC operations.
• Administer and support IT systems, databases, and computerized tools used by the team.
• Provide on-site AV technical support during events (e.g., microphone/monitor connectivity, presentation access).
• Create and edit AV content such as presentations and videos.
• Set up and reset conference rooms, board rooms, and training rooms; coordinate business center operations.
• Support office management, building/facilities management, human resources, and security-related processes as needed.
• Manage multiple tasks and deadlines; identify and resolve complex problems.

Required Qualifications

• At least 10 years of administrative management or relevant work experience.
• Experience designing and implementing administrative policies and procedures.
• Demonstrated ability to evaluate program effectiveness and drive improvements.
• Experience providing staff training and technical assistance.
• Experience in information and records management.
• Proficiency using diverse IT programs, databases, and computerized systems.
• Excellent written and verbal communication skills; commitment to innovative, quality customer service.
• Physical ability to move a large number of files and/or file boxes.
• Hands-on AV event support experience (connectivity, presentation/media access).
• Experience producing/editing presentations and videos.
• Experience setting up conference/board/training rooms.
• Experience in office management, building/facilities management, HR, and/or security.
• Bachelor’s degree in business or information management; related certifications preferred.