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The Associate Director of Cloud Infrastructure Operations is responsible for leading Humana’s enterprise cloud strategy—focused on the design, implementation, and optimization of cloud compliance, operational excellence, and cost efficiency in a complex multi-cloud environment. This position serves as a strategic advisor and operational leader, collaborating with Application and Product Teams, Cloud Engineering, FinOps, Finance, Legal and Supply Management Services to ensure secure, efficient, and scalable cloud operations.

This position offers a unique opportunity to lead Humana’s transformation at the intersection of operations, technology, and AI innovation. The Associate Director of Cloud Infrastructure Operations will drive the evolution of Humana’s intelligent infrastructure—enhancing system reliability, security, and compliance while enabling the business to deliver exceptional, patient-centered care.

This leader will also drive the integration of Artificial Intelligence (AI) and Generative AI (GenAI) capabilities into Humana’s Infrastructure Operations, blending traditional IT management with next-generation, AI-driven automation and predictive analytics. The role serves as a bridge between operations and innovation—advancing digital transformation, improving system reliability, and ensuring compliance with healthcare regulations such as HIPAA and PHI.

Key Responsibilities:

• Provide senior-level leadership and decision-making in developing Humana’s overall cloud operations strategy, governance framework, and optimization initiatives.
• Establish short-, mid-, and long-term roadmaps for Cloud Production Operations aligned with Humana’s enterprise and digital transformation goals.
• Oversee operational planning, staffing, and budget management across multi-cloud environments (Azure, GCP, AWS).
• Partner with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to SLAs.
• Define and implement ITIL/ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, promoting continuous improvement.
• Foster collaboration across Humana’s technology ecosystem to align cloud operations with business priorities and compliance standards.
• Lead and mature the Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Drive proactive monitoring and operational readiness through the implementation of automated tools and event correlation systems.
• Ensure 24/7 operational uptime of mission-critical systems by guiding operational teams, defining SLAs, and improving incident response capabilities.
• Lead the MSP teams responsible for daily cloud operations and infrastructure support across Azure, GCP, and AWS.
• Partner with Engineering and DevOps teams to integrate CI/CD, automated deployment, and self-healing systems into the operational model.
• Maintain operational compliance with security, privacy, and regulatory requirements in healthcare environments.
• Develop and execute strategies for cloud compliance, reporting, and cost optimization across all environments.
• Deliver tooling, metrics, and dashboards to automate cloud financial management, consumption tracking, and operational reporting.
• Partner with FinOps and Finance to provide chargeback, showback, budgeting, and forecasting capabilities, driving financial transparency and accountability.
• Identify and standardize processes suitable for automation; collaborate with platform engineering teams to implement solutions that enhance efficiency and reliability.
• Drive continuous improvement initiatives that reduce total cost of ownership and improve operational consistency across vendors and service providers.
• Maintain relationships with key partners and service providers to identify and implement continuous improvement opportunities in operational performance and cost savings.
• Lead research, evaluation, and deployment of AI and GenAI technologies within Humana’s Infrastructure Operations.
• Explore and prototype AI-driven solutions that automate incident response, predict failures, summarize telemetry data, and assist operations teams through intelligent copilots.
• Develop and lead the AI adoption roadmap, integrating predictive analytics, LLMs, and self-healing capabilities into the infrastructure ecosystem.
• Integrate AI/ML models into monitoring platforms to enable proactive, data-driven decision-making.
• Lead R&D efforts for AI-assisted infrastructure automation, anomaly detection, and capacity forecasting, aligning innovation with operational goals.
• Design and maintain automated systems to co