Senior IT Support Specialist

<p>The Senior <span> </span>IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while driving continuous improvement across services.</p> <p>This role is based out of our office in Brisbane.</p> <p><strong>In this role, you will make an impact in the following ways: </strong></p> <p><strong>   Operations &amp; Advanced Troubleshooting</strong></p> <ul> <li>Provide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.</li> <li>Diagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).</li> <li>Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions.</li> <li> <p>Perform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning.</p> <p><strong>Service Management &amp; Governance</strong></p></li> <li>Manage incidents and requests from initiation through closure, maintaining high customer satisfaction and SLA compliance.</li> <li>Enforce Cummins IT governance, security standards, and operational guidelines.</li> <li> <p>Author and update Standard Operating Procedures (SOPs) and technical knowledge base documentation.</p> <p><strong>Project Delivery &amp; Vendor Management</strong></p></li> <li>Serve as an active project team member executing IT service line deliverables using standard Project Management tools.</li> <li>Coordinate and supervise third-party vendors and contractors for onsite installations and hardware activities.</li> <li> <p>Travel to regional Cummins facilities on short notice for critical hands-on operational or project tasks.</p> <p><strong>Continuous  Improvement</strong></p></li> <li>Analyze support trends to drive root-cause analysis and preventive measures.</li> <li>Apply continuous improvement tools (e.g., Six Sigma) to enhance service delivery efficiency and reduce operational costs.</li> </ul> <p><strong>To be successful in this role you will need the following: </strong></p><ul><li>Associate Degree, relevant industry training, or certifications preferred.</li><li>ITIL knowledge or certification desirable.</li><li>MCSE certification preferred.</li><li>Excellent written and verbal communication skills are required</li><li>5 Plus years of experience in a similar role </li></ul><p> </p><p><strong>Compensation and Benefits</strong></p><ul><li>Competitive salary package</li><li>Further training provided on site.</li><li>Income Protection continuance insurance</li><li>Discounts with select private health insurance, PC software/hardware and a range of vehicles.</li><li>Annual remuneration review</li><li>Participation in an annual variable compensation (bonus) program</li><li>A range of personal and professional benefits</li><li>Onsite parking</li><li>Employee Assistance Program available to employees</li><li>Paid Parental leave (Conditions apply)<br/> </li></ul><p>Our culture believes in <strong>POWERING YOUR POTENTIAL</strong>. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.</p><p>We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.</p> <div><p paraeid="{c1a5d057-f9a4-44e2-b9fc-6398fa9fc3bb}{237}" paraid="2013954678"><span><span lang="EN-US" xml:lang="EN-US"><strong>Experience: </strong></span></span><span><span> </span></span><br/><span><span lang="EN-US" xml:lang="EN-US">Intermediate level of relevant work experience required. 3-5 years of experience.</span><span> </span></span></p></div><div><ul><li><p paraeid="{e40f8ccb-531e-4d99-9b6d-f8c9e7784acf}{133}" paraid="608466828"><span><span lang="EN-US" xml:lang="EN-US">Effectively balances and transitions between multiple IT functions and shifting priorities to meet business needs and SLA commitments. </span><span lang="EN-US" xml:lang="EN-US">Engages with</span><span lang="EN-US" xml:lang="EN-US"> customers to capture requirements, manage expectations, and </span><span lang="EN-US" xml:lang="EN-US">prioritise</span><span lang="EN-US" xml:lang="EN-US"> work based on criticality and overall business impact.</span><span> </span></span></p></li><li><p paraeid="{e40f8ccb-531e-4d99-9b6d-f8c9e7784acf}{133}" paraid="608466828"><span><span lang="EN-US" xml:lang="EN-US">Provide local and remote problem solving for Europe, incidents and requests, including equipment installation, decommissioning and life cycle management.</span><span> </span></span></p></li><li><p paraeid="{e40f8ccb-531e-4d99-9b6d-f8c9e7784acf}{133}" paraid="608466828"><span><span lang="EN-US" xml:lang="EN-US">Operates effectively both when following instructions and when working autonomously, consistently executing