Sr. Business Process Analyst, Distribution Systems

Overview

The Sr. Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.  

 

About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 

 

Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.

 

This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

Responsibilities

 

•   Serve as Chick-fil-A Supply order management subject matter expert from a functional and technical perspective  

•   Understand business needs and engage with IT to translate needs to technical requirements

•   Benchmark business process capabilities and cross-process integration

•   Drive efficient and effective performance of business processes

•   Interact with the business stakeholders and subject matter experts to their business process requirements, analyze, document user’s needs, and perform gap analysis

•   Work with process owners to understand their requirements to improve and automate how these processes and procedures are performed

•   Support creation of training and communication material related to business processes

•   Support documentation and management of proposed, new, and existing business processes

•   Support vendor management as needed

•   Mapping and configuring business processes in Oracle Order Management ERP, 3rd party WMS and other products and suggesting work around solutions to ensure that the business requirements are addressed

•   Participate in the project management of the implementation and enhancement of the WMS and Oracle Order Management solutions, including coordinating design and solution sessions with all key stakeholders

•   Work closely with distribution center, CFA corporate, Operators, and business partners to ensure optimal alignment

•   Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

•   Demonstrate the ability to value both relationships and results

•   Ability to navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respect

Minimum Qualifications

 

•   Strong operational experience with enterprise platforms such as Oracle Order Management ERP

•   Deep understanding of chain of custody for critical value streams such as lifecycle management, order to cash, and procure to pay

•   Experience with business analysis and business process management

•   Deep understanding of data relationships to enable downstream performance

•   Working knowledge of innovations in supply chain and distribution center facilities

•   Familiar with start-up or new business development environments

•   Knowledgeable of and ensure compliance with food safety and general safety standards, quality specifications, local and governmental requirements

•   Exceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skills

•   Able to anticipate needs, lead multiple projects, and manage shifting priorities

Preferred Qualifications

 

•   8 plus years experience with Oracle Cloud Order Management, Oracle Cloud Pricing along with Cloud Inventory modules

•   8 plus years experience with Order Management Systems (OMS) integration, configuration and support

•   8 plus years supply chain experience with focus on inventory and order management (order to cash) at the enterprise level

•   4 plus years experience with Warehouse Management Systems (WMS)

•   Experience driving integratio