Job Posting Title

Employer Help Desk Specialist

Agency

290 EMPLOYMENT SECURITY COMMISSION

Supervisory Organization

Oklahoma Employment Security–Training

Job Posting End Date (Continuous if Blank)

August 07, 2025

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Annual Salary - $42,700.00; Hourly - $20.53 ($20.528846)

Job Description

If applicable, please upload a copy of your two most recent performance reviews along with your resume.

Job Type/Salary/Location

• Full-time

• Vacancies: One

• Salary: $42,700.00 Annually; $20.53 hourly ($20.528846)

• Primary Working Hours: M-F; 8:00am – 5:00pm.

• FLSA Status: Exempt

• Location: Oklahoma City, OK

• Training: In-person initially. Some online training for various topics.

• Supervisory: Not a supervisory position

• Travel: None

 

Benefits

• The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Essential Functions

• Work in a deadline driven environment, handle multiple technical assistance requests at a time and provide positive outcomes.

• Work closely with team members to ensure consistent, objective, and accurate information is provided to customers in a timely manner.

• Research, test, and problem solve programs and system issues

• Provide business testing for fixes and new change requirements to the multiple programs within the Employer Portal (EZ Tax)

• Respond to incoming phone calls and emails received from employers third part administrators (TPA) regarding the New Hire System and Employer Portal (EZ Tax).

• Confirm whether Third Party administrators (TPA) have a Power of Attorney (POA) on file to access employer accounts.

• Aiding employers and third-party administrators (TPA) in setting up UI Taxes Accounts, processing quarterly reports, and making payments through the Employer Portal (EZ Tax)

• Help with password resets in the Employer Portal (EZ Tax) and verify the email address associated with the new employer portal to gain access to systems.

• Aid employers in linking multiple user IDs under one user.

• Help set up notifications via text or email for notices provided through the Employer Portal (EZ Tax).

• Investigate and test issues that employers and Third-Party Administrators (TPAs) may encounter while using their Employer Portal (EZ Tax).

• Process and enter New Hire data files which are received by fax and mail from employers. Assist Employer’s setting up their New Hire accounts.

• Create and prepare special assignments using a variety of computer applications, including Microsoft Office Suite (Word, Excel, Access, and PowerPoint).

• Participate on workgroups and collaborate with other agency staff in the process of developing Workforce and Unemployment Insurances Systems

• Maintain current knowledge of Federal regulations, State policies / procedures, and U.S. Department of Labor guidelines pertaining to Labor Exchange and Unemployment Insurance.

• Follow required OESC safety / security protocols.

 

These job functions, responsibilities and activities may change at any time with or without notice.

 

Valued Knowledge, Skills, Competencies and Abilities

Knowledge of

• Methods of organization and management

• Public administration