Sr Solution Consultant - Customer Workflows (Commercial)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Customer Workflows product sales.  In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.

What you get to do in this role:  

·You will work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units

·Support product sales as a technical and domain expert of a client-facing sales team

·Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

· Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

·Provide feedback to product management about product enhancements that can address customer needs and provide additional value

·Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

·Stay current on competitive analysis and market differentiation

·Support marketing events including executive briefings, conferences, user groups, and trade shows

·Experience creating customer value across several customers in many industries

Qualifications

To be successful in this role you have:

• 3-5 years of pre-sales solution consulting or sales engineering experience
• 1-2 years of experience with Customer Service, Customer Experience, workflow, or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetings
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

   

  Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For positions in this location, we offer a base pay of <<ENTER RANGE HERE>>, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r