Director, Customer Success- West

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

WHAT IS THE POSTION

As a Regional Customer Success Director, you will be an integral part of an exceptional team who is transforming the way we support educators and students. You will develop, lead, and coach a team of Customer Success Managers and Education Consultants who cultivate implementations that meet client needs, attain desired outcomes, and contribute to high levels of client satisfaction. You will be a key partner on cross-functional projects working with Sales, Product, Curriculum, Research, and Marketing.

WHAT YOU WILL DO

• Partner with the Vice President of Customer Success to identify the competencies and resources necessary to execute on our customer success strategy for K-12 and adult education customers.
• Demonstrate deep working knowledge of state accountability plans, assessments, and curriculum requirements.
• Develop deep knowledge of Edmentum’s solutions and products. 
• Align and integrate Services with educational trends, issues, and legislation to promote partner capacity and successful outcomes.
• Oversee the staffing strategy for the regional team, including hiring, coaching, evaluating, and developing direct reports.
• Coach direct reports to achieve business and educational goals and maximize partner satisfaction.
• Partner with Sales to develop strategies and tools for exceeding partner retention and growth goals.
• Partner with account teams, as needed, for strategic meetings and presentations. 
• Directly manage a team of Customer Success Managers and Education Consultants, ensuring our teams:  
• maintain in-depth knowledge of Edmentum solutions, implementation models, best practices, and key classroom trends. 
• deliver high-quality services that meet or exceed company standards. 
• collaborate with Sales to attain key business goals. 
• identify and escalate growth opportunities and renewal risks. 
• Identify, escalate, and resolve issues promptly and consistently. 
• Support the sales process by demonstrating credibility and high levels of expertise in meetings. 
• Proactively prioritize accounts to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe. 
• Reports against the execution of region territory plans. 
• Identify and escalate when implementations are off-track, provide leadership and coaching for strategic improvement plans in the region. 
• Serve as an escalation point to facilitate the resolution of unexpected issues. 
• Travel required up to 50%.
• Prefer candidates to live in the Pacific or Mountain Time Zones

WHAT IS REQUIRED

• Maintain working knowledge of industry, market, and competitive landscape
• Fosters a culture of inclusion and cross-functional collaboration
• Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values
• Master’s degree in education or related field strongly preferred
• Combined work experience of 10+ years:
• K-12 school or district-level leadership
• Managing the successful delivery of professional learning and consulting
• Expertise in curriculum, instruction, and assessment
• Leading and developing people in a highly dispersed workforce
• Education technology industry experience strongly preferred
• Experience working with executive leaders in K-12 public-school districts  
• Self-motivated, proactive individual who exhibits passion, enthusiasm, and a positive outlook
• Detail oriented, strong organizational skills, and able to manage multiple projects simultaneously
• Ability to work remotely with minimal supervision and to thrive in fast paced, dynamic o