We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

The Customer Success team at Cruise is the primary human connection with our customers. In this role, you’ll be an early member of a critical team in a rapidly developing industry. As the Voice of the Customer Analyst, you’ll be an expert on using disparate data sources to provide key data points of customer experience and develop mechanisms to inspire data-driven actions across multiple functions. You should have a passion for story-telling and diving into the details. You should be customer obsessed and eager to understand how data points link to real-world customer experiences. People who thrive in this role will have a strong background in analytics, data presentation programming, think strategically, and be able to provide data-driven recommendations.

What you'll be doing:

• Develop customer-focused models and deliver analyses to guide decision-making across functions such as product, marketing, operations, and customer support

• Serve as a strategic thought partner to Customer Success leadership by surfacing key insights, providing recommendations on areas for improvement, and identifying gaps and inefficiencies in our data flows

• Using structured and unstructured data to create visually appealing and digestible presentations, dashboards, reports, and ultimately, an internal website (Tableau/PowerBI) that will host near-real-time data analysis and VoC artifacts

• Conducts moderately complex dashboard building, automated report generation, and SQL queries 

• Works with data extraction, reporting, and analytics tools to validate and/or develop analysis and reporting to provide insight

• Can be remote or work out of the SF and Scottsdale office

What you must have:

• 4+ years of experience working in a customer-focused analytical capacity in areas such as business intelligence, data science, management consulting, or investment banking

• Experience working quickly and proficiently with Business Intelligence (BI) tools and data warehouses such as Looker, Tableau, BigQuery, and Salesforce Einstein/dashboarding

• Being a power user of Sheets, Slides, and Excel is required

• Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, internal web pages, and reports

• Experience with dataset, programming, querying, and reporting design required

• Knowledge of SAS, SQL, SPSS, Python, R, or other related data analysis programs required

• Knowledge of data visualization software like Microsoft Power BI and/or Tableau Blueprint

• Knowledge of Data Warehouses, Data Lakes, and/or other data storage locations

• Excellent written and verbal skills; ability to deliver impactful, concise messages

• Excellent interpersonal skills, networking, and relationship-building skills

Bonus points!

• Experience with basic Salesforce Administration functions, such as editing the design of case flow and updating role permissions

• Previous experience with natural language processing of unstructured customer feedback data

• Understanding of Machine Learning concepts

• Previous experience in customer analytics, ride-hail, or high-tech

• Passion for cutting-edge technology, especially within the AV industry

The salary range for this position is $88,400 - 130,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:

• Competitive