Account Specialist 2 (Creative)

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact

Job Description

Coordinate and manage customer campaigns for multiple creative projects, across several channels, throughout the lifecycle (initial meeting through final disposition of a customer’s project). 

Responsibilities:

• Assist in managing customer campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer’s project).
• Executes creative production and proofreading in collaboration with assigned team

• Analyze and review the customer requirements and make a determination on the scope of the overall project.

• Manages circular versions and version list reports. Interacts regularly with production and client team members as needed for completion of assigned projects

• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc.) required to complete a project.

• Possess an in-depth understanding of the Client’s business objectives

• Implement workflows after evaluating complexity, deliverables, and costs/job profitability.

• Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.

• Make changes to plans when requirements change/shift.

• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.

• May hold color creative review meetings with the customer to review and make changes to jobs.

• Follow established proofing and check-off list procedures

• May be involved in establishing test cases and final sign-off on projects for going live to the customer.

• Manage customer expectations and ensure the completed work meets customer SLAs

• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.

• Must be able to recognize anomalies and critical situations and respond appropriately

• Continuously evaluate workflows for improved implementation efficiencies, deliverables, and costs/job profitability.

• Suggest opportunities to RRD leadership to educate the client on services - directly or through RRD support teams

• Ensure project estimates are approved by the customer before any project moves forward to print.

• Understand the complexity of ad versioning

• Attend regular planning meetings and provide detailed recaps

• Review all estimates received from internal departments for accuracy

• Manage complex projects under tight deadlines within established budgets

• Other duties as assigned by leadership

Qualifications

• Bachelor's degree in a discipline related to functional work
• 3+ years of relevant work experience

Skills and Certifications

• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.

• Must be able to recognize anomalies and critical situations and respond appropriately.

• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at the level of detail required to resolve issues of moderate complexity.

• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.

• May require knowledge of or the ability to quickly learn specialized software to complete work assignments.

• Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.

• Requires very good communication skills with the ability to state messages clearly by using language that is easy for others to understand.

• Must be able to proactively listen to others to understand issues and situations.

• Must be ab