Salesforce Consultant, BSON

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Salesforce Consultant to BSON is solely dedicated to the operation and maintenance of Salesforce in support of the Berkley School of Nursing (BSON) CRM system. This Salesforce Consultant is the primary system administrator for the Berkley School of Nursing’s CRM system as well as the integrated tools and oversees the installation and configuration management/testing of all system updates, upgrades, integrated tools, and other software integrated with the CRM.

Position responsibilities include managing the Salesforce infrastructure, developing testing and implementing patches and upgrades, answering level II and level III support requests and supporting new program builds and implementation. The position must maintain knowledge of current industry trends, participating in the evaluation of other CRM tools, or third-party applications which might be used to supplement Salesforce. Strong relationships are required with faculty, students, academic technologists, and University Information Services staff to ensure the effective use of CRM tools to enhance collaboration.

As a member of the Administrative Applications Directorate he/she may also be tasked with other School of Nursing job responsibilities and projects as needed.

Work Interactions

The Salesforce Consultant to BSON has a dual-reporting structure, reporting directly to the Technical Director, CRM with a dotted line to the Vice Dean of Operations within BSON. The Salesforce Consultant to BSON works with all members of the CRM team. He/she collaborates with colleagues within University Information Services (UIS) as well as with a variety of university stakeholders that are related to the Berkley School of Nursing scope of work. These stakeholders include faculty, students, administrative offices and academic support organizations as well as vendors and alumni in order to support, maintain, and promote the use of collaboration tools and services.

Requirements and Qualifications

• Bachelor's degree in computer science, technology, management information systems, computer engineering or similar degree or equivalent related work experience.

• At least 2-5 years of relevant experience in maintenance and design of relevant enterprise systems.

Technical Qualifications or Specialized Certification:

• Experience analyzing Salesforce business requirements and making resulting configuration changes in Salesforce platform; Salesforce Admin Certification Preferred.

• Extensive experience in Salesforce report design, including custom, multi-object reports.

• Experience installing and maintaining managed packages, and Salesforce change management and deployment experience.

• Experience in building and implementing Salesforce as it relates to new programs in a higher education environment.

• Experience writing Salesforce documentation, loading complex data into Salesforce across multiple objects using out of the box and packaged data loading tools.

• Experience developing and implementing user types, profiles, record types, and custom security configuration. Ability to write basic SOQL queries to Salesforce database.Other Skills:

Other Skills

• Strong analytical, interpersonal, and communication skills; ability to work effectively with a team

• Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude.

• Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known 

Work Mode Designation

This position has been designated as Remote. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on