Senior Manager, Pharmacy Support Services, Hybrid

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Manage and delegate daily operations including workflow and management of work queues to ensure metrics, KPIs and objectives are achieved. Assist leadership in analyzing the pharmacy and pharmacist business needs and staffing related to current and future business requirements, help develop team structure, processes, roles/responsibilities and tools that will enable continuous improvements and efficiency/productivity initiatives. Identify enhancement opportunities in the pharmacy system in developing and implementing changes.  Works with the other pharmacy leadership to identify opportunities for collaboration and streamlining current pharmacy processes.                  

Responsibilities:

• Lead and effectively communicate with pharmacist staff.
• Manage daily work operations and queues; provides guidance to achieve goals, KPIs and objectives. Approach activities with the belief that the patient is at the center of everything we do.
• Partner and collaborate with the pharmacy leadership to provide feedback to the director regarding best practice, workflows, and areas of opportunity.
• Provide pharmacy and clinical expertise; coach, guide and provide feedback to others to build pharmacy knowledge and deliver improved patient experience.
• Manage adherence to all corporate, division and departmental procedures and policies as well as pharmacy law and HIPAA guidelines to achieve compliance. Must recognize compliance shortfalls and work with pharmacy leadership to develop and implement solutions.
• Conducts pharmacist call monitoring and case reviews and provides feedback.
• Monitor issues and evaluates/monitors corrective/preventative action outcomes.