Claims Representative, Field -North Shore, MA

In this role you will be handling the field adjustment and management of homeowners property claims over North Shore, MA (Wakefield, Methuen, Somerville) 

 

The Field Claims Representative is responsible for investigating and evaluating homeowners claims by conducting on-site inspections at insured locations. This role requires daily travel to policyholders’ homes to assess damages, gather documentation, and determine coverage in accordance with company guidelines. While the exact radius of travel will vary, we expect you to be able to travel one to two hours from home on a daily basis. 

 

Responsibilities: 

• Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards 
• Proactive communication, and setting accurate claims length expectations 
• Writing estimates for covered damage, provide customers scope of loss and cost of repairs 
• Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim 
• Identify subrogation potential and liability exposures 
• Establish timely and appropriate claim reserves in accordance with claim standards 
• Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business. 
• Appropriately represent the company by executing a high level of service and maintaining professionalism at all times  

Qualifications: 

• Excellent oral and written communications skills 
• Ability to multitask and adapt to changes quickly 
• Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction 
• Capacity to work in a fast pace supporting the rapid growth of our customer base 
• Be a self-motivated individual to meet & exceed goals  
• Proficient in the use of Microsoft Office 
• Minimum of 1 -3 years overall work experience preferred 
• Have obtained/working towards a college degree or equivalent work experience
• Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary  
• Ability to carry up to 25lbs and conduct roof inspections on homes <2 stories 
• Valid Driver’s License and proficient driving record 
• Bachelor’s Degree from an accredited four-year college or university is preferred

Perks and Benefits:

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Remote work equipment

Salary Range: $47,000 - $63,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

 

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”

 

 

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