Marketing Technology Product Manager

Our Business Development & Marketing team plays a critical role in enhancing the Firm’s reputation, expanding its client base and driving revenue growth. This team develops and implements strategic marketing plans to promote the Firm’s legal services, leveraging digital and traditional marketing channels to reach target audiences. They conduct market research to identify industry trends and client needs, positioning the Firm competitively within the legal marketplace. The team also manages client relationships, orchestrates business development initiatives, and seeks opportunities for partnerships and networking. Through compelling content creation, event planning and public relations efforts, they ensure that the Firm maintains a strong market presence and continues to attract and retain clients.

Position Summary

The Product Manager, Experience Management, is a pivotal member of the global Marketing Technology team, overseeing the end-to-end product strategy, roadmap, and lifecycle for the Litera Foundation Experience Management and Directory Submission platforms. This manager-level role collaborates with cross-functional stakeholders globally to translate business needs into prioritized features and enhancements that deliver measurable results. By championing scalable, user-focused solutions, the Product Manager will drive platform adoption and maximize value, empowering the Firm to efficiently capture, manage, and leverage experience data in support of its strategic objectives.

Responsibilities

• Product ownership and roadmap development - define and manage the product vision, strategy, and roadmap for the experience and submission technology stack, translating business objectives into actionable backlogs, user stories, and technical requirements, while leading the delivery of new releases and enhancements.
• Stakeholder management – act as the primary liaison between the global Marketing Technology team and business stakeholders, gathering requirements, managing expectations, and driving alignment on product priorities and roadmap decisions.
• Product operations – oversee the day-to-day performance, maintenance, and continuous improvement of the experience and submission technology stack, ensuring system reliability, optimal configuration, and seamless user experiences.
• Platform integration strategy – identify and execute integration opportunities across the marketing technology ecosystem, maximizing cross-platform functionality, data flow, and user adoption to drive operational efficiency and business value.
• Product evangelism – champion the Marketing Technology product portfolio, providing expert guidance on capabilities and use cases, and influencing strategic decisions related to product investment, feature prioritization, and resource allocation.
• Product innovation and evaluation – lead the discovery, evaluation, and pilot programs for emerging marketing technologies, building business cases and driving adoption of solutions that address strategic gaps or opportunities.
• Vendor and partner management – collaborate with technology vendors as a strategic partner, influencing product roadmaps, evaluating new features through beta programs, and advocating for platform improvements that align with the Firm's needs.
• Data product management – adopt defined data governance frameworks, ensuring marketing data assets are centralized, standardized, and accessible to support analytics, reporting, and decision-making across the product portfolio.
• Change management and adoption – develop and execute internal marketing strategies for new product releases and operating model changes, including training programs, documentation, and communication plans to drive user adoption and realize product value.
• Team enablement and training – mentor team members on product management methodologies, platform capabilities, and best practices, building internal product expertise and capability.
• Onboarding and product advocacy – lead onboarding programs for new team members, articulating the product vision, portfolio, and service model to build awareness and engagement.
• Professional development – continuously expand product management expertise and technical knowledge in marketing technology, automation platforms, and industry trends.
• Additional duties – perform any additional responsibilities necessary to support the Marketing Technology function's product objectives.

Education/Qualifications