Director, Business Development

SUMMARY 

Directs activities between ATC Drivetrain and customers or potential customers which affects sales, customer service, order posting, pricing, billing, core tracking and on-time delivery of component parts customers and tier-one suppliers.  Ensure that customer demands and expectations are met by effectively resolving business related issues and maintaining stable customer relations through frequent customer contacts.  Promote expanded business opportunities by exploring potential needs that can be fulfilled by ATC Drivetrain by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist ATC Drivetrain in any manner required to promote customer satisfaction and to secure current business as well as attract new business
• Work directly with ATC Drivetrain and Customer accounting offices to ensure full and timely payments for all services rendered
• Work directly with ATC Drivetrain Purchasing, Materials and Accounting to process/monitor and maintain assembly and component part pricing
• Visit Customer and tier-one suppliers as required to maintain on-time delivery of component parts
• Assist ATC Drivetrain on issues affecting material and pricing claims with Customers and tier-one suppliers
• Assist ATC Drivetrain with issues affecting freight payments with Customers and tier-one suppliers
• Coordinate engineering changes/updates that affect pricing between ATC Drivetrain and Customer Engineering and Purchasing
• Assist Drivetrain Purchasing/Materials with pricing and material issues affecting Customer plants and tier-one suppliers
• Assist ATC Drivetrain Purchasing with excess/obsolete materials programs
• Coordinate backorder meetings between ATC Drivetrain and Customer’s on an as needed basis
• Help monitor customer satisfaction through customer surveys and other feedback mechanisms
• Maintain a high level of customer interface to ensure prompt resolution to customer complaints and problems
• Negotiate and maintain long-term contract agreements between ATC Drivetrain and Customer’s.  Issue contract supplements as required to meet the ATC Company’s Quality System requirements
• Adhere to the policies, procedures and instructions of the Quality and Materials systems
• Recommends measures to improve production methods, equipment performance and quality of product
• Committed to a safe and accident free work environment
• Passionate about continuous improvement; never accepting of mediocrity
• Recommends improvements to processes, equipment performance & quality
• Facilitates problem solving 
• Committed to meet or exceed internal and external customer expectations
• Exhibits a sense of urgency with regard to achieving goals & objectives
• Accepts responsibility for performance of self and team
• Drive material and labor costs and expenses below plan  
• Constantly communicates to the production team - progress to goals, actions required to meet goals, and changes impacting the company and the employee
• Fosters a team work environment across all functions

• Creates a positive environment conducive to retaining an engaged workforce
• Treats all employees and customers with respect in each interaction
• Actively listens to customer concerns and takes appropriate action
• Actively pursues learning and self development
• Must be willing/able to travel domestically and internationally 

QUALIFICATIONS  

EDUCATION and/or EXPERIENCE 

Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.   Ability to effectively present information and respond to questions from groups of managers, clients, c