Production Manager - 2nd Shift (M-F, 3 pm - 12 Midnight)

Job Posting Start Date 03-31-2026 Job Posting End Date 06-05-2026

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Work Hours: 2nd Shift (M-F, 3 pm - 12 Midnight)

Overview:

The Production Manager - 2nd Shift will lead 250 personnel responsible for end-to-end Server RMA (Return Material Authorization) operations, who support a hyperscale customer server environment. This role is responsible for managing high-volume, high-complexity production activities including server disassembly, diagnosis, repair, refurbishment, reassembly, testing, and quality assurance, while consistently meeting stringent SLA, cost, quality, and delivery targets. The ideal candidate is a seasoned production leader with prior experience in server manufacturing, repair, or data center hardware operations, strong people leadership skills, and the ability to operate effectively in a fast-paced, customer-critical environment.

Operational Leadership:

• Lead daily production operations for server RMA and refurbishment lines, including diagnosis, repair, reconfiguration, testing, and final QA.
• Ensure strict adherence to customer SLAs, quality standards, and turnaround time (TAT) requirements.
• Drive continuous improvement initiatives across production throughput, yield, efficiency, and cost reduction.
• Establish and track KPIs related to output, quality, rework rates, labor efficiency, and inventory accuracy.

Technical & Process Excellence:

• Provide strong technical leadership in server hardware systems, including computing, storage, memory, power, and networking components.
• Support and improve test procedures, repair guidelines, and diagnostic processes for complex server platforms.
• Partner with engineering and quality teams to implement new product introductions (NPI) or changes to existing server designs.
• Identify process gaps, failure trends, and systemic issues; drive corrective and preventive actions (CAPA).

Resource & Production Planning:

• Define and manage material, equipment, tooling, and manpower requirements to meet production demand.
• Prioritize production schedules based on RMA volumes, material availability, engineering constraints, and customer urgency.
• Collaborate with planning, logistics, and supply chain teams to ensure smooth flow of materials and minimal downtime.
• Forecast department operating costs and contribute to budget planning and cost control initiatives.

People Management & Development:

• Lead, coach, and develop supervisors, leads, and production teams to ensure high performance and accountability.
• Build a culture of safety, quality, ownership, and continuous improvement.
• Ensure appropriate training, certification, and skill development for all team members working on server hardware.
• Manage staffing plans, hiring, performance evaluations, and succession planning.

Customer & Stakeholder Engagement

• Act as a primary operations interface for key customers and internal stakeholders regarding production status, escalations, and performance reviews.
• Participate in customer meetings, audits, and operational review

related to RMA execution.

Resolve complex and often controversial situations involving customer negotiations, priority conflicts, or operational trade-offs.

• Influence cross-functional leadership and senior management to support operational goals and plant performance.

Compliance, Quality & Safety:

• Ensure compliance with internal procedures and external requirements related to ESD, data security, quality systems, and safety regulations.
• Support audits and corrective actions related to ISO, customer-specific, or regulatory requirements.
• Maintain a controlled manufacturing environment that protects customer data, intellectual property, and hardware integrity.

Job Qualifications

Education & Experience:

• Bachelor’s Degree required in any of the following: Engineering, Operations, Supp