Manager, ICT Business Services (356019) - Office of the Chief Information Officer

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Duties

• Manage and coordinate the lifecycle of ICT hardware and software assets including fleet optimisation, refresh cycles, and disposal ensuring all processes comply with departmental and government requirements. This includes working closely with ICT Client Services to schedule hardware deployments and asset replacements in alignment with operational priorities and service delivery timelines.
• Administer ICT contracts while fostering business partner relationships, monitor performance against agreed deliverables, and contribute to negotiations that support value for money.
• Undertake ICT procurement activities in line with Treasurer’s Instructions and agency policy and manage the administration of software licensing and hardware leasing arrangements.
• Contribute to the preparation, monitoring, and reporting of the agency’s ICT budgets and expenditure, providing analysis to support planning and decision making, and ensuring compliance with financial frameworks.
• Maintain the ICT Service Catalogue within the ITSM tool, ensuring products and services are documented, accessible, and aligned to business requirements.
• Manage relationships and engagements with ICT suppliers, contractors, and internal stakeholders, contributing to effective communication and service delivery outcomes.
• Supervise and support a small team, providing guidance, allocating work, and assisting with performance development in line with agency values.
• Contribute to initiatives that improve ICT business processes, service delivery, and support ICT governance and compliance, and assist with the development or review of ICT policies as required.

Desirable Requirements

• Relevant tertiary qualification in financial management or information technology.
• Current Driver’s Licence.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Download the Statement of Duties and any Associated Documents

 Statement of Duties (356019) Manager ICT Business Services.docx

 Statement of Duties (356019) Manager ICT Business Services.pdf

 Information for applicants (Office of the Chief Information Officer).docx

 Information for applicants (Office of the Chief Information Officer).pdf

How to apply