Customer Success Partner (Senior) Advisor (f/m/d) - SAP Signavio

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

YOUR FUTURE ROLE   
    
In this role you will be responsible for the post-sale lifecycle of the customer. A Customer Success Partner will drive value for the customers’ investment, leading to successful outcomes, retention, renewal, and growth. To achieve this, you will become a trusted advisor to these customers, will deeply understand their business and their needs. This role involves working closely with internal and customer account teams, senior executives, and users, engaging in product, technical and commercial conversations at multiple levels. You will be the customer’s strategic advisor, helping ensure Customer Value with an excellent SAP Signavio experience. 
 
  
Responsibilities also include the following: 

• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value 
• Serve as the primary point of contact post sale 
• Assume overall customer adoption responsibility and escalation management 
• Partner with internal SAP Signavio stakeholders to align account activities with the customer's business case and strategy 
• Educate customers on new features and releases 
• Monitor adoption and utilisation trends, provide recommendations based on customer’s business needs 
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal 
• Identify upsell opportunities 
• Conduct periodic customer reviews 
• Serve as the voice of the customer to drive continuous improvement across all areas including product 
• Work with the SAP Signavio teams to properly position Professional Services/consulting 

  
  

YOUR PROFILE 
  

• Strong and very good experience in a business process management approach, S4 Transformation project or in Data Analytics projects 
• a few years of experiences in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product 
• Sophisticated business sense and understanding of underlying drivers/strategy of our customers business. 
• Proven track record of leading technical conversations and persuading others to act based on requirements and value provided by solutions. 
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders. 
• Track record of achieving targets and goals. 
• Track record of managing large, complex projects/programs. 
• Handled difficult customers or situations and can demonstrate resolutions. 
• The motivation and flexibility to work in a high-growth environment where things can change quickly. 
• Fluency in English and German 

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Bring out your best

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