Supervisor Front Services - Mandalay Bay

THE JOB:

Join Mandalay Bay as we seek a Supervisor for our Front Services team. This role is essential in ensuring exceptional service delivery, overseeing daily operations, and leading a team to provide top-tier customer experiences. The ideal candidate will have a proven track record in a customer service-oriented role within the hospitality industry, excellent communication skills, and a passion for creating memorable guest experiences.

THE DAY-TO-DAY:

​Guest Experience:

• Uphold and enhance guest satisfaction by providing outstanding service.

• Handle VIP guest interactions and special requests with professionalism and discretion.

• Implement and monitor guest feedback mechanisms, driving continuous improvement.

Operational Excellence:

• Oversee daily operations of front services, including check-ins, check-outs, and guest inquiries.

• Ensure efficient and effective guest service operations, resolving issues promptly.

• Manage scheduling, staffing, and resource allocation to meet service demands.

Administrative Duties:

• Maintain accurate records, reports, and logs related to front services.

• Monitor and manage departmental budgets and expenses.

• Ensure compliance with health, safety, and security standards.

Leadership & Management:

• Supervise and support front services staff, ensuring adherence to company standards.

• Conduct regular team meetings, training sessions, and performance reviews.

• Foster a positive work environment and encourage teamwork and collaboration.

WHAT YOU MUST HAVE:

• High School Diploma, GED or equivalent educational experience

• 2 years of prior relevant experience in Front Services, Front Desk Agent, Concierge, or Security

WHAT WILL MAKE YOU STAND OUT:

• Engaging work environment with opportunities for professional growth and development.

• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.

• Proficiency of computer software and office equipment.

• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail.

• Proven track record of leading and motivating teams in a fast-paced environment.

• Demonstrated ability to manage high-volume guest traffic efficiently and effectively.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!